Job Description

About Us

Avocet Hardware Group Ltd is a leading name in the hardware industry, known for providing high-quality products and outstanding customer service. We are currently seeking a proactive and enthusiastic Internal Sales & Customer Service Advisor to join our friendly and dynamic team based in Brighouse.

Role Overview

As an Internal Sales & Customer Service Advisor, you will play a key role within our busy Sales and Customer Service Department. You'll be responsible for processing customer orders, handling enquiries, and providing exceptional service to both new and existing customers. The role also involves telesales activities, account management, and identifying new business opportunities to help grow our customer base.

Key Responsibilities

Handle incoming telephone calls and customer enquiries professionally and efficiently Process customer orders accurately and promptly Monitor and follow up on expected deliveries to customers Provide detailed information on product availability and stock levels Maintain and develop strong relationships with existing customers Promote and sell our full product range via telephone and email Conduct outbound calls to existing and potential customers to generate new business leads Identify and research potential new customers for the external sales team using online tools Support the Sales Team with administrative duties as required

Skills & Experience

Excellent communication and interpersonal skills Strong telephone manner with confident sales ability Customer-focused with the ability to adapt to different personalities and situations Experience using CRM systems and Microsoft Office (Word, Excel, Office 365) High attention to detail and strong organisational skills Ability to multitask, prioritise workload, and manage time effectively Previous experience in telesales, customer service, or account management is desirable Good numeracy and literacy skills (English & Maths)

What We Offer

Full training and support within a friendly, experienced team Opportunities for professional development and career progression Competitive salary package (dependent on experience)
Monday - Friday working hours

Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Internal Sales: 3 years (required)
Language:

English (required)
Work Location: In person