Job Description

INTERNAL SALES / CUSTOMER SERVICE REPRESENTATIVE

Full-Time | Permanent | Bradford, West Yorkshire

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ABOUT R5 LUBRICANTS

R5 Lubricants Ltd is the UK distributor for ENEOS, Japan's premier lubricants manufacturer with over 130 years of engineering excellence. We deliver cutting-edge synthetic technology and superior fuel economy solutions to the UK's 1.8 billion automotive lubricants market, competing against established European brands through innovation, quality, and technical superiority.

THE OPPORTUNITY

We seek a results-driven Internal Sales professional to drive revenue through proactive telesales whilst delivering exceptional customer service. This pivotal role combines consultative selling, customer relationship management and sales administration - targeting contribution to total company sales.

Employment Type:

Full-Time, Permanent, Office-Based

Reporting to:

Executive Leadership Team

Working Hours:

37.5 hours/week | Monday-Friday, 8:30 AM-5:00 PM with some flexibility

KEY RESPONSIBILITIES

Sales & Business Development

Execute 75 targeted outbound calls daily to warm leads and existing customers

Drive sales conversions through consultative selling approach

Achieve annual sales contribution through proactive telesales

Upsell and cross-sell ENEOS premium product portfolio

Execute seasonal campaigns and promotional activities

Customer Excellence

Manage all inbound enquiries with 90-minute response SLA

Provide technical product guidance and recommendations

Build lasting customer relationships driving repeat business

Resolve queries professionally and efficiently

Operations & Administration

Process orders accurately through company systems with accuracy target

Generate and follow up sales quotations

Coordinate with warehouse and logistics for timely fulfillment

Maintain pristine CRM records and data quality standards

Support Executive Leadership Team with sales documentation

IDEAL CANDIDATE

Essential Requirements

2+ years proven telesales/internal sales experience

Demonstrable track record achieving phone-based sales targets

Exceptional communication and telephone skills

Strong organisational capability in fast-paced environments

Proficient in MS Office and CRM systems (Salesforce or equivalent)

Results-driven with commercial acumen

Meticulous attention to detail

Desirable Attributes

Automotive aftermarket or lubricants industry experience

B2B sales and technical product knowledge

Order processing systems familiarity

Understanding of lubricant technology and fuel economy

KPI & CRM management experience

REMUNERATION & BENEFITS

Competitive Salary Package

Base Salary:

Competitive (commensurate with experience)

Uncapped Performance-Based Commission Structure:

Comprehensive Benefits Package

30 days annual leave (22 days + 8 bank holidays)

Workplace pension scheme

Professional development and training opportunities

Staff discount on ENEOS products for personal use

Clear progression pathway within growing organisation

WHY JOIN R5 LUBRICANTS?

Growth Trajectory - Join an ambitious distributor expanding premium Japanese automotive solutions across the UK market

Premium Brand - Represent ENEOS, renowned for innovation and engineering excellence since 1888

Direct Impact - Your telesales performance drives company revenue - real accountability, real recognition

Structured Success - Clear KPIs, regular performance reviews and professional development framework

Leadership Access - Report directly to Executive Leadership Team with immediate visibility

Technical Innovation - Work with advanced lubricant technology delivering measurable fuel economy benefits

APPLICATION PROCESS

To apply, please submit:

1. Current CV

2. Cover letter outlining relevant telesales achievements

3. Evidence of meeting/exceeding sales targets

Email:

steve.holmes@r5lubricants.com

Subject Line:

Internal Sales Application - [Your Name]

Application Deadline:

31 January 2026

For Enquiries:

Website: www.r5lubricants.com
Telephone: 0113 532 3355

Interviews will be conducted on a rolling basis for exceptional candidates

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R5 Lubricants Ltd

Ripley Road, Bradford, BD4 7EX, United Kingdom

Company Registration Number: 15231980

Job Types: Full-time, Permanent

Pay: 25,000.00-40,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person