Job Description

Do you want to work for a company where you're considered part of the family?

Would you like to feel truly valued in your role?

At NBP, we pride ourselves on being a customer-focused business, committed to building long-term relationships with our clients. Our professional and dedicated team works hard to meet customer needs, solve problems, and deliver outstanding service--because our customers are at the heart of everything we do.

Due to continued expansion, we're looking for someone passionate about sales and customer service to join our team. This is a varied and hands-on role within our busy sales office, where no two days are the same.

You'll be responsible for:

Accurately analysing and processing customer purchase orders Serving customers face-to-face on the trade counter Following up on leads and re-engaging lapsed accounts Making outbound calls to generate new business Working towards individual and team KPIs
We're looking for someone who:

Has strong communication skills and excellent attention to detail Delivers exceptional customer service both in person and over the phone Is confident with administration and Microsoft Office Can provide knowledgeable product advice (full training provided) Has experience or interest in the building trade (preferred but not essential) Is proactive, professional, and has a "can do" attitude

Please note:

This role involves regular trade counter work and proactive sales activity, including cold calling and lead generation. Duties are varied and not limited to the above.

In return, we offer:

Competitive weekly-paid salary Annual bonus Staff discount Employee Assistance Programme Death in Service scheme Career development opportunities Supportive, family-feel team environment Free parking Uniform provided Christmas closure

Working hours:

40 hours per week - Monday to Friday
Saturday rota: 08:00-11:00 (paid at time and a half)

No recruitment agencies please.

Job Types: Full-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Employee discount Free parking Health & wellbeing programme On-site parking Referral programme
Experience:

Customer service: 1 year (required) sales: 1 year (required) customer facing : 1 year (preferred)
Work Location: In person