Job Description

Job Overview

We are currently looking for an experienced and enthusiastic Internal Sales person to work in the HydraulicsDivision at our Inverness Branch. Working in a small but very friendly team, the successful candidate will beresponsible for taking customer calls, developing leads, closing sales and seeking opportunities to presentadditional products to current customers as part of the sales process.

Key Responsibilities

Receive incoming customer calls, develop the customer relationship and conclude all sales related activity arising from sales enquiries. Ensure that the needs of the customer are fully understood and liaise closely with them to ensure customer satisfaction. Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers. Maintain and regularly update own product knowledge to ensure that the customer receives the best advice and guidance on our products and services. Regularly review customer orders, advising the customer of any changes or delays to the expected delivery timescale. Where necessary communicate with the Purchasing Team and/or suppliers to resolve any outstanding product orders. Record and maintain all relevant information on company databases as required. Assist external sales team members with customer quotes and orders as required. Document, progress and advise those necessary, of customer returns. Provide support to other team members as and when required

Required Skills and Experience

Previous experience working in an Internal Sales or Sales Team environment. Knowledge of Hydraulics would be an advantage, but not essential as full training will be given. Excellent computer, numeracy and literacy skills. Experience using a computer system to process orders and review product information will be an advantage. The ability to negotiate with suppliers and customers. The ability to make decisions relevant to the successful outcome and conclusion of all the sales processes. A flexible and can-do attitude is required with the ability to respond positively to new challenges and change

Candidates must live in the UK and have the legal right to work in the UK.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Work Location: In person