Materials Market is the UK's largest marketplace for building materials. As an early-stage start-up that launched in November 2020, we have grown at an astonishing rate and have achieved serious traction in a very short space of time. We are pioneering a new approach to the sale of building materials; using cutting-edge ecommerce and marketplace technology to connect buyers and sellers in a transparent and competitive online space.
This is an unique opportunity to be at the forefront of a fast-paced, innovative start-up that is right at the beginning of an exciting journey. We are looking for hard working, ambitious people to join us as we continue to disrupt a huge market with ground-breaking results.
Overview
We are looking for an Internal Sales team member to look after the needs of our larger trade customers. As an online solution for purchasing building materials, we have a huge range of customers, from DIYers to developers. While non-trade customers may buy only once or twice, trade customers are likely to buy multiple times. In order to keep these customers engaged, we must offer a service that goes above and beyond our standard level.
You will
Identify and engage trade customers who come to the site through our existing channels
Actively pursue new trade customers who have not previously bought through Materials Market
Manage pricing, orders, deliveries and other day-to-day considerations relating to your customer base
Maintain a good relationship with your customers. This may from time to time involve attending meetings and social events with them
Report monthly to the Sales Office Manager on the performance of your customer portfolio
Assist the general sales team with technical queries and during busier periods
Requirements:
Experience using Microsoft Excel and other Microsoft Office packages
Understanding of basic purchasing and sales fundamentals - Purchase Orders, Order Confirmations, Sales Invoices, Credit Notes etc
Good knowledge of building materials
Experience of working in the construction sector for minimum 2+ years - Distribution or Merchanting sales experience preferred
Job Types: Full-time, Permanent
Pay: 28,000.00 per year
Additional pay:
Bonus scheme
Benefits:
Company pension
Cycle to work scheme
Gym membership
Health & wellbeing programme
Private medical insurance
Schedule:
8 hour shift
Monday to Friday
No weekends
Application question(s):
There are six questions. Please answer all six to successfully apply to this role.
A customer calls in extremely frustrated because their insulation delivery is late and holding up a project. How would you handle the situation to de-escalate their frustration while maintaining professionalism and supporting our brand?
A customer wants to understand the difference between PIR insulation and rockwool insulation. How would you explain this in simple terms to help them make the right choice?
If a customer has selected a brand-specific product that's out of stock locally, how would you approach offering an equivalent product while keeping customer satisfaction high?
A customer is building a wall 12m long, 2.4m high and wants to use 1200x2400mm plasterboards. How many boards would you suggest they order, including a waste allowance?
A customer's order value is 380 for insulation. What might you suggest to help them qualify for free delivery and save on costs?
You're juggling multiple inbound inquiries: one is a large contractor asking for pricing, another is a homeowner needing help with quantities, and a third is chasing a late delivery. How would you prioritise and manage your time?
Work Location: In person