Job Description

Internal Sales Manager

Location: West Bromwich

Salary: 50,000 - 60,000 (depending on experience)

Employment Type: Full-time.

About the Role

We are seeking an experienced and driven Internal Sales Manager to lead our internal sales

operations. This is a key leadership role within the business, responsible for managing a team of 15+

internal sales professionals. The ideal candidate will have a strong background in team management,

sales process improvement, and customer relationship development.

You will play a vital role in developing and executing internal sales strategies, coaching your team to

achieve targets, and ensuring a high standard of customer service across all interactions.

Please note: This is an office-based role and does not include a company vehicle.

Key Responsibilities

Team Leadership & Performance Management

Lead, manage, and motivate a team of internal sales professionals. Set clear team goals, monitor performance, and conduct regular performance reviews. Foster a positive and results-driven team culture.
Sales Strategy & Execution

Develop and implement internal sales plans aligned with company goals. Track and analyze sales metrics to improve team performance and conversion rates. Collaborate with marketing and external sales teams on and campaign
follow-ups.

Customer Relationship Management

Ensure a high standard of customer service across all client interactions. Handle escalated customer issues professionally and efficiently. Support key account management and build long-term customer relationships.
Operational Improvement

Streamline internal sales processes for efficiency and scalability. Use CRM systems and reporting tools to track sales pipeline and forecast performance. Support cross-functional collaboration between sales, logistics, and customer service teams.
About You

We're looking for someone with a strong mindset and a passion for leadership. You will

need to be highly organized, proactive, and comfortable leading in a fast-paced, team-oriented

environment.

Essential Skills & Experience

Proven experience managing internal sales or office-based sales teams (15+ people). Strong leadership, coaching, and people management skills. Experience developing sales strategies and meeting revenue targets. Proficient with CRM systems and sales reporting tools. Excellent communication, negotiation, and conflict-resolution skills. A strategic thinker with strong attention to detail and a hands-on approach.
Desirable (but not essential):

Experience in B2B sales, distribution, or industrial/ sectors.

What We Offer

Competitive salary package Opportunity to shape and grow an established internal sales function Supportive senior leadership and collaborative company culture Real career development opportunities
Ready to make a real impact?

Apply today and lead a thriving internal sales team to the next level.

Job Type: Full-time

Pay: 50,000.00-60,000.00 per year

Additional pay:

Performance bonus
Application question(s):

Do you have proven experience managing an internal sales team of 10-15 people? Do you have a track record of consistently helping internal sales teams meet or exceed their targets?
Work Location: In person