Job Description

Are you an organised, customer-focused professional with excellent communication skills? We are looking for an

Internal Sales Representative

to join our team and act as a key link between customers and our production operation. This role plays a vital part in managing enquiries, supporting the order process, and ensuring smooth delivery of our products.

Key Responsibilities

Respond to customer calls, providing first-line support and assistance Redirect incoming calls to the factory as required Process sales orders in SAP, agree delivery dates, and update records when necessary Coordinate transport for hazardous and non-hazardous goods, maintain strong relationships with transport partners, and manage delivery documentation and complaint tracking Monitor transport provider performance and report findings to the Managing Director Handle a range of administrative tasks, including organising customer samples Work with the Finance Manager on customer aging Complete all invoicing and create dispatch/delivery notes in SAP Book clients onto Continual Professional Development (CPD) sessions Liaise closely with the Sales Team to ensure excellent service Circulate the Daily Sales Report Support additional duties as required

Qualifications & Skills

Excellent spoken and written English Strong communication skills and a confident telephone manner High level of accuracy, organisation, and methodical working Ability to work well within a team Self-motivated and capable of working independently Competent in Excel and SAP

Why Join Us?

Supportive, collaborative team environment Opportunity to work closely with production and management teams Varied, customer-facing role with room to develop your skills
If you're enthusiastic, detail-oriented, and ready to play a key role in our sales operations, we'd love to hear from you!

Job Type: Full-time

Pay: 27,500.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person