Job Description

Job Role

Internal Sales Support

Reports to

Sales Manager

Job Overview

A confident, professional and well organised Sales Support Executive with a strong commercial mindset. This role is a key part of our sales function, supporting the sales team in their daily activities while also providing back-up support for customer service when needed. The ideal candidate is detail-oriented, customer-focused, and thrives in a collaborative, fast-paced environment.

Responsibilities

Sales Support

Assist the sales team by preparing quotes, processing orders, and managing product and pricing inquiries. Maintain up-to-date customer and sales information in the CRM system. Track and follow up on open opportunities, quotes, and customer requests. Liaise with internal teams (logistics, production, and finance) to ensure order accuracy and timely delivery. Prepare reports and insights on sales activities, pipeline status, and customer feedback. Act as a secondary point of contact for customer queries, especially during peak periods or team absence. Help resolve order issues, complaints, and returns in a timely and professional manner. Collaborate with the Customer Service team to ensure a seamless and consistent customer experience.
Sales Enablement

Identify cross-sell or upsell opportunities through day-to-day interactions with customers. Support the implementation of sales campaigns, promotions, or product launches. Provide insights and feedback from customers to help shape commercial strategies.
Product Knowledge & Training:

Stay updated on company products, services, and promotions to effectively assist external sales representatives.

Provide training and guidance on systems, sales tools, and internal processes to new external sales support personnel.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Additional pay:

Performance bonus
Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Internal Sales Support