Job Description

Overview

Intec Microsystems Ltd are one of the UK's largest independent IT Distributor. Due to further expansion, we are now looking to recruit ambitious, driven, and enthusiastic people to join the Sales Support team located within the head office and logistics centre in Birmingham. Founded in 2003 we have enjoyed year on year growth. With the company's objectives to expand further in the coming years, we require like-minded, driven, and enthusiastic individuals to diversify and enhance the team.

We are seeking an Internal Sales Support to join our dynamic team. The Internal Sales Support role is critical in providing the sales team with the necessary administrative and customer service support to help them achieve their sales targets. This position involves building and maintaining strong relationships with customers, ensuring orders are processed efficiently, and liaising with other departments to resolve any issues that may impact sales operations.

The jobholder is essential in ensuring that the sales process is seamless and that customers receive a high level of service at all times. Reporting to the Sales Support Manager, this role demands a proactive and organised approach to support sales initiatives effectively.

Duties

Supporting the sales team in their day-to-day activities. Answer phone calls, ensuring professional etiquette and accurate message taking. Building and maintaining rapport with customers through regular communication. Confirming and processing sales orders efficiently. Raising new sales orders and ensuring they are accurately logged in the system. Chasing and following up on direct deliveries to ensure timely dispatch. Monitoring and managing stock orders to meet customer demands. Liaising with all departments across the business to ensure smooth operations. Providing excellent customer service to all customers, handling queries and resolving issues. Quoting customers for products and services. Assisting with account mapping and providing insights to the sales team. Calling customers and fielding sales inquiries to support the sales process. Providing cover for the sales team during their absence. Attending customer meetings as required to provide support. Assisting the sales team in achieving targets set by the business.

Experience

- Understanding the principles of excellent customer service and its application in a sales environment.

-Familiarity with the sales cycle, order processing, and stock management.

-Knowledge of the company's products and services to effectively support the sales team and customers.

-Strong verbal and written communication skills to effectively interact with customers, the sales team, and other departments.

-Ability to manage multiple tasks and prioritise workload in a fast-paced environment.

-Proficiency in using CRM systems, order processing software, and other relevant digital tools.

-Ability to work effectively as part of a team, supporting colleagues and contributing to team goals.

-Commitment to providing excellent customer service and resolving customer issues promptly.

-Flexibility to handle changing priorities and adapt to new processes and systems as needed.

-Proactive approach to achieving targets and improving skills through continuous learning.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Employee discount Free parking On-site parking Sick pay Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Birmingham, B33 9TX