Job Description

Job Specification

Role:

Internal Sales & Customer Services Representative

Reports to:

Finance Manager

Location:

Head Office, Malpas, Cheshire (minimum 3 days office)

Department:

Internal Sales / Customer Support / Marketplace Operations

About SiDAX & Screw Centre

SiDAX

is a dynamic and ambitious business entering the construction and industrial fixings market. Drawing on decades of sector experience and direct feedback from retailers, we've developed a streamlined, high-demand product range designed for today's market. Our focus is simple: reliable availability, consistent quality, and service that outperforms traditional suppliers.

Screw Centre

operates as our ecommerce arm--selling construction consumables and accessories across major online marketplaces including Amazon, eBay, and B&Q Marketplace. This role is critical to ensuring smooth operations and exceptional service across both channels.

Role Purpose

This role supports the heart of our day-to-day operations. You'll be responsible for accurate order processing into our ERP system, maintaining and optimising product listings across third-party marketplaces, and delivering high-quality customer service to both trade and online customers.

You'll be the link between our internal teams, our customers, and our online channels--ensuring efficiency, accuracy, and a professional customer experience at every touchpoint.

Key Responsibilities

Order Processing & Internal Sales

Accurately input customer orders into the ERP system in a timely manner. Validate pricing, stock availability, and delivery details before order confirmation. Liaise with the warehouse and logistics team to ensure smooth dispatch and resolve any fulfilment issues. Support the external sales team with enquiries, quotes, and account updates.

Marketplace Management (Screw Centre)

Create and maintain product listings on Amazon, eBay, B&Q Marketplace and other platforms. Ensure listings are accurate, optimised, up to date, and compliant with marketplace standards. Monitor product performance, pricing, feedback, promotions and ranking. Work with operations to manage stock levels and prevent overselling. Assist in handling returns, replacements, and marketplace case resolutions.

Customer Services

Respond promptly and professionally to customer calls, emails, and marketplace messages. Resolve product queries, order issues, returns, delivery problems, and complaints. Maintain a positive customer experience that reflects the SiDAX and Screw Centre brands.

Administration & Support

Assist with invoicing, credit notes, and basic account admin when required. Support wider office tasks and internal projects during busy periods.

Required Skills & Experience

Essential

Experience in an office-based customer service, internal sales, or admin role. Strong attention to detail--accuracy is critical. Confident handling phone and email enquiries with professionalism. Competent IT skills: ERP systems, Microsoft Office, and data entry. Ability to multitask and manage priorities in a fast-paced environment.

Desirable

Experience with Amazon Seller Central, eBay Seller Hub, or other online marketplaces. Previous experience in construction supplies, fixings, or similar sectors. Familiarity with logistics, dispatch processes, and order fulfilment. Knowledge of product listing optimisation (titles, imagery, keywords, attributes).

Personal Attributes

Reliable, organised, and driven by accuracy. Strong communicator--clear, friendly, and solution-focused. Proactive attitude with a willingness to learn new systems and processes. Good problem-solving mindset--able to resolve issues quickly and calmly. Team player who contributes to a positive office environment.
Job Types: Full-time, Permanent

Pay: 24,420.00 per year

Work Location: In person