Job Description

Overview

Ruthin School is proud to welcome a high number of international boarders each year, with a strong representation from China and Hong Kong. For many, this is their first time living away from home in a new cultural and academic environment. This role plays a crucial part in helping those students feel supported, understood and well cared for from the moment they receive their acceptance letter to the day they settle into school life. By offering language support, pastoral oversight and friendly / practical help, the Student Liaison Officer helps to bridge the gap between home and school, ensuring families feel confident and informed, and that students thrive both socially and academically.

Main Purpose of the Role:

To support international boarders - particularly those from China and Hong Kong - from pre-arrival through to post-enrolment, acting as a key contact for families, agents and students. The role provides practical, pastoral and administrative support to ensure smooth transitions and a high standard of welfare for all pupils, regardless of nationality.

Key Responsibilities:

Pre-arrival:

Liaise with families and agents during the admissions and enrolment process Support travel booking arrangements and arrival logistics Translate or clarify school joining instructions where needed Provide welcome and onboarding communications in English and Mandarin

Arrival & Induction:

Coordinate / attend airport pick-ups Support with induction processes such as uniform fitting, SIM cards, or initial health appointments Offer reassurance and settling-in support to students and families

Ongoing Support:

Act as a familiar contact for students to approach with personal, cultural or practical issues Regularly check in with boarders and report concerns to House Staff / HoB or DSL Help international pupils navigate routines, expectations and school communications Celebrate cultural events and help integrate international students into wider school life

Communication & Admin:

Work with Admissions to support international recruitment and onboarding Maintain records of contact with students, families and agents Translate key communications from school for families as/if needed Assist with occasional WeChat or Mandarin-language parent communication

Person Specification:

Essential:

Fluency in Mandarin Chinese (spoken and written) Excellent written and spoken English Experience working with young people in a pastoral or educational setting Strong organisational and administrative skills Warm, calm, confidential and approachable manner
Desirable:

Additional Cantonese language skills Experience in an independent or boarding school Familiarity with platforms such as iSAMS or a similar

Working Hours:

Monday-Friday (with flexibility needed around student arrival weekends and departure days - term time only with option to support holiday camps in school holidays).

Occasional evening or weekend availability may be required for travel support.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Discounted or free food Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 26/06/2025
Expected start date: 01/09/2025