Job Description

Maternity Cover - 12 Months

Job Summary

We are seeking a highly organized and driven professional to manage and nurture our international accounts. This cross-functional role requires strong coordination across sales, logistics, marketing, and operations to ensure seamless service delivery to our global partners. The ideal candidate will take ownership of each market's end-to-end account management, drive sales initiatives, support local marketing needs, and ensure compliance with country-specific requirements.

KEY RESPONSIBILITIES

Account Management

Serve as the primary point of contact for assigned international accounts and distributors. Manage all stages of the order lifecycle, from order placement to fulfillment, ensuring accuracy and on-time delivery in collaboration with logistics and operations teams. Ensure timely invoicing and follow up on outstanding payments in coordination with the accounts team. Build and maintain long-term client relationships through consistent communication, support, and strategic consultation.

Sales & Business Development

Proactively identify and pursue sales opportunities within existing accounts. Monitor performance trends and KPIs for each market, and develop targeted plans to meet or exceed revenue goals. Provide product education and promotional support to distributors to help drive sell-through.

Marketing Support

Collaborate with the Marketing team to localise campaigns and provide distributors with appropriate marketing assets, training, and content. Coordinate new product launches, promotional calendars, and market-specific activations.

Market Coordination

Oversee all country-specific compliance, documentation, and regulatory requirements in coordination with legal and regulatory teams. Act as a liaison between international partners and internal departments such as product, accounts, regulatory, and logistics to ensure smooth execution of initiatives.

Data Management & Reporting

Maintain accurate records of account activities, order status, and customer interactions. Use Excel or other tools to organize, analyse, and extract insights from sales and operational data to support decision-making. Prepare periodic performance reports, market analysis, and action plans for internal and external stakeholders.

Requirements

Bachelor's degree in business, Marketing, International Trade, or related field. B2B sales coordination, or export operations. Strong organizational skills with the ability to manage multiple priorities and deadlines. Solid knowledge of Microsoft Excel, including pivot tables, lookups, and filters, along with the ability to interpret and extract insights from datasets. Strong command of written and spoken English, with the ability to communicate clearly and professionally with international partners and internal teams. Proactive and solutions-oriented with confidence navigating ambiguity in fast-paced environments.

Preferred Qualities

Prior experience in the FMCG, vape, or consumer electronics industry. Familiarity with shipping terms (Incoterms), export documentation, and logistics processes. Experience using CRM and ERP platforms is a plus.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: 25,000.00 per year

Benefits:

Employee discount
Schedule:

Monday to Friday
Experience:

B2B Sales Coordination : 1 year (required)
Language:

English (required)
Work Location: In person

Reference ID: 2025/05