Job Description

With offices across Belgium, Germany, the UK, Switzerland, the Netherlands, Italy and Ireland we provide a wide range of relocation solutions. We support expatriates and international companies with pre-hire orientation tours, home search assistance, school search, immigration, and settling-in services.



We are now looking for a new team member to join our team in the United Kingdom as a

INTERNATIONAL MOVE COORDINATOR (Remote or Hybrid) United Kingdom

What you will do

Oversee and manage the end-to-end international moving process
Act as the primary point of contact for transferees, ensuring a positive customer experience
Deliver pre-move briefings to relocating employees
Communicate and clarify client policy terms with assignees
Serve as the main liaison for HR partners and moving suppliers
Maintain accurate records and manage case files
Initiate and oversee third-party services selected from our supplier network
Source and compare rates, select suppliers, and manage cost projections
Oversee profit and loss management for each move
Ensure timely, KPI-aligned invoicing and reporting
Manage first-level escalations, resolving issues with professionalism
Uphold consistently high levels of client satisfaction

What will you bring to the role

Previous experience international household goods moving
Strong understanding of industry terminology and logistics
5+ years in a customer service-focused role (preferably in the relocation/moving sector)
Excellent written and verbal communication skills
Highly organised, with the ability to handle multiple tasks and assignments simultaneously
Ability to manage own workload under pressure
Proficient in MS Excel, Outlook, and Word
Proactive, professional and client-focused attitude

What we offer

A dynamic, international work environment
Opportunity to be part of a growing business
Ownership, autonomy, and a visible impact on client satisfaction
Comprehensive training and onboarding
A competitive salary and benefits package
A supportive, ambitious, and collaborative team
Hybrid or option for remote working

Location

This role is based in Maidenhead, United Kingdom - Hybrid or remote options available

If you're ready to bring your international household goods moving expertise to a dynamic, people-first company - we'd love to hear from you. Apply now or message Sybille Goss directly to learn more!


Apply Here