Job Description

A bit about us...

Please allow us to celebrate our own success for a moment... We've built a customer-centric product that is market-leading, and we are smashing it!


Bumper is a

multi-award-winning

digital payments and insight platform within the automotive industry

. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options.

Our purpose is to build a solution that gives drivers peace of mind

while enhancing customer experience and assisting with dealer profitability.


We're a

fast-growing payments scale-up

, fresh off the back of a successful Series B funding round in 2024 and we've just completed a Series B extension in August 2025!


Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We've also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the

vision of being the leading automotive payment and insights platform.

A bit about the role...

Our new International Customer Support Agent will join our Sheffield team, reporting to our Customer Operations Manager, and will be a part of the team responsible for helping our customers manage their loan repayments in an affordable manner, using a balance of commerciality and treating our customers fairly in the

UK and Spain

.


The International Customer Support Agent will handle a variety of inbound and outbound calls, live chats, and emails ranging from taking payments to assisting customers with a range of queries in the

UK and Spanish Markets

. This is a full-time role,

based at our Sheffield office.

Key Responsibilities...

Collecting payments and updating card details. Assisting customers with applying to use Bumper. Discussing customers' financial circumstances with care and consideration. Reviewing and establishing repayment arrangements that are affordable for customers.

Additional Day-to-Day Tasks...

Managing TrustPilot reviews to maintain our positive online reputation. Handling requests for invoices and remittances. Reporting technical issues to team managers to improve systems and platforms. Achieving and maintaining targets for quality and productivity as set by the company. Adhering to company policies, Treat Customers Fairly (TCF) guidelines, industry regulations, and data protection laws in all customer interactions.

Now a bit about you...

We are a passionate and professional team, and we are looking to welcome aInternational Customer Support Agent that speaks fluent

English and Spanish

with a shared interest in our scale-up journey and the aim to embed Bumper as the leading automotive payment and insights platform across all markets!

Our ideal candidate would need to provide the following...

Our ideal candidate will be empathetic, detail-oriented, and confident handling sensitive financial conversations. They should have previous customer service experience, strong interpersonal skills, and a passion for delivering excellent customer satisfaction. They should also speak

Fluent Spanish and English

.

Additional qualities include...

At least Business level fluency in Spanish Experience handling customer complaints and/ or collections (preferred) GCSE grade C or above in Maths and English Proficient IT skills, including Microsoft Office Suite Excellent verbal and written communication skills Proven ability to prioritise and work to deadlines A strong team player mentality

Nice to haves...

Previous experience in financial services/dealing with debt and forbearance would be advantageous.

Working Hours & Weekend Requirements:

This role will require flexibility, with shifts varying depending on business needs. Standard shifts are8 hours long, including a 30-minute lunch break, and will fall between 8:30am and 6:00pm.



Weekend work is required approximately once per month, which may involve either a short Saturday shift (9:00am - 1:00pm) or a long Saturday shift (9:00am - 5:00pm). Colleagues will receive either additional pay or time off in lieu for weekend work.

What you'll get from us...

Competitive salary

Private

Healthcare and MediCash

plan We give

26 days holiday + bank holidays

, plus volunteer days throughout the year (pro-rated) Tax-saving

Salary Sacrifice Pension

with Aviva Salary sacrifice Cycle to Work, Octopus Electric Vehicle, and

Nursery fee schemes

available! For all your

well-being and development needs

, we give each colleague access to a Wellbeing platform, with an allowance of

250 per year

Our

Bumper Flex policy

for better work/life balance Annual company-wide

Bumper Retreat

--a few days of fun, collaboration, and mingling(make sure your passport's in date!) If and when the time comes, we will give

4 months paid leave

to primary carers, and 1 month of paid leave to secondary carers
Perks are nice, but we know perks don't make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak!