Job Description

English & Spanish Speaking Customer Support Agent (Fully Remote)

Company:

Socialbear

Location:

Remote

Job Type:

Freelance / Flexible

Working Hours:

11am-7pm shifts Monday - Friday.

About Us:

At

Socialbear

, we're a passionate, fast-growing UK company celebrating over 10 years of success. We help some of the world's biggest brands deliver exceptional customer service -- 24/7, 365 days a year. Our fully remote team is transforming traditional contact centres into cloud-based, community-led support hubs. Join us and be part of a team that's as driven as it is fun!

Role Overview

We're currently hiring for talented

English & Spanish Speaking

Customer Support Agents

to join our growing team!

As a Customer Support Agent, you'll be the frontline hero, delivering friendly, accurate, and timely support via phone, live chat, email (and more) to customers of global brands!

Key Responsibilities:

Respond promptly and professionally to inbound customer enquiries via customer support channels including email, phone & live chat. Provide outbound customer support including sales voice calls. Use client Knowledge Bases to provide accurate, clear information about products and services. Troubleshoot and resolve customer issues, maintaining a positive customer experience. Keep detailed and accurate records of customer interactions. Help build and maintain a comprehensive knowledge base by documenting common concerns.

What We're Looking For:

Speaking fluent Spanish is a requirement for the role Proven customer support or related experience Excellent verbal and written communication skills Ability to work independently and manage time efficiently Familiarity with VOIP phone systems is a plus. Experience with helpdesk tools such as Zendesk, Freshdesk and Intercom Strong problem-solving abilities and interpersonal skills Comfortable working weekday and weekend hours (subject to project brief)

Why Join Socialbear?

Work fully remotely from anywhere in the UK Be part of a fast-growth, award-winning company with a great culture Support some of the most exciting and impactful global brands Flexible freelance work with the potential for long-term engagement Comprehensive training and ongoing support to help you thrive

Ready to join a team that's revolutionising customer support? Apply now!

Job Type: Freelance

Pay: 12.21 per hour

Benefits:

Work from home
Language:

Spanish (required)
Work Location: Remote