Job Description

Job Advert

Who We Are at Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

"Leading the World with Innovative Healthcare Solutions that Enhance Lives"

About the Role

As an IT Service Desk Analyst, you'll be at the heart of our global IT operations, providing hands-on support to end users and continuously improving our digital tools and processes. You'll engage with stakeholders at all levels, contribute to the development of our tech landscape, and help shape the future of user experience across the business.

Key Responsibilities

Provide first-line support for software and hardware issues across international sites. Respond to service tickets and resolve issues within agreed SLAs. Collaborate with the Helpdesk Team to improve KPIs and service delivery. Assist in optimising software and hardware efficiency. Deliver out-of-hours support as required. Engage with stakeholders and vendors to ensure seamless IT operations. Support training initiatives for new digital solutions. Contribute to the administration and development of digital applications. Maintain accurate documentation and training materials. Drive collaboration with the global IT team to enhance user experience. Continuously develop your technical knowledge through online learning and other resources.

What You'll Bring

Strong problem-solving mindset and a passion for technology. Excellent verbal communication and stakeholder engagement skills. Ability to manage incidents, changes, and projects effectively. Experience in application administration and process improvement. Commitment to customer service and user satisfaction.

Qualifications & Experience

Suitable candidates will ideally have proven experience in stakeholder engagement and IT support as well as general IT/Technology certifications. Other desirable competencies and experience include:

Project and time management. Incident and change management. Document creation and training delivery. Application administration and digital housekeeping.

Why You'll Love Working With Us

We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised--not just with pay, but with great benefits and support.



Here's what you can look forward to, beyond the salary:

Generous Annual Leave

- 26 days to start, rising to 28 with service, plus

your birthday off

every year! You can also

buy, sell, or carry over

leave to suit your lifestyle.

Pension Scheme

- Helping you plan for a secure future.

Employee Assistance Programme

- Free, confidential support for your mental, emotional, and financial well-being.

Bike2Work Scheme

- Save money and stay healthy with tax-efficient bike purchases.

Free Onsite Parking

- No stress, no extra cost.

Long Service Recognition

- We celebrate your loyalty and contributions.

Staff Discount

- Enjoy great savings on our products.

Perkbox Access

- Unlock a world of perks, discounts, and rewards to make life a little sweeter.

Equal Opportunities Statement:

At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.



We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.

Please note:

All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.