Job Description

Join the Shop Kit Kemp Team - Inventory and Fulfilment Assistant

We are offering an exciting opportunity for a passionate individual with a background in retail packing to become part of our highly successful team in Brentford!


As an Inventory and Fulfilment Assistant at Shop Kit Kemp, you will play a key role in ensuring our shop orders are fulfilled seamlessly, stock is well-managed, and customers receive exceptional service. This is an ideal role for someone with strong attention to detail, excellent organisational skills, and the ability to communicate effectively.


We value proactive thinking and creativity - if you've got fresh ideas, we want to hear them!

Key Responsibilities:

Stock & Inventory Management

: Organise and track warehouse stock with a well-labelled and easy-to-navigate system, process daily deliveries, handle returns, and assist with stock audits. You'll also help identify slow-moving or discontinued stock, keeping inventory up-to-date.

Customer Service

: Be the first point of contact for online customers - resolving enquiries, processing orders, and handling complaints efficiently and professionally.

Product Knowledge

: Develop in-depth knowledge of our products to provide expert guidance and information to our customers.

Security & Maintenance

: Keep stock secure by staying vigilant, reporting any hazards, and ensuring the safety of the workspace.

Additional Duties

: Support the Group Retail Coordinator with any other tasks as needed.

Why Join Us?

This role is a great opportunity to develop valuable skills in retail and purchasing, including:


Margin calculation Retail performance metrics Inventory management Product development Ordering systems

What We Offer:

Annual salary of 27,000 Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!
If you're eager to make an impact, grow your career in retail, and work in a dynamic, supportive environment, apply today!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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