Job Description

Vacancy Name

Investigation Specialist

Country

England

Office Location

Birmingham or London

About Us

Location: Birmingham or London




Flexible/Agile Working: This role can be performed with a hybrid working arrangement which combines working from home and your contracted office. It is expected that you will attend the office 3 days per week.




"Embark on a rewarding career journey with RICS, setting standards worldwide."




Join us, a global leader in shaping the built and natural environments. With 140,000 members worldwide and offices in key financial markets, we set the highest standards in land, real estate, construction, and infrastructure. Through innovation and trusted data, we drive positive change for present and future generations.

Role Purpose and Key Responsibilities

Reporting into a Regulatory Investigation Manager, as an Investigation Specialist you will analyse detailed information, identify and obtain evidence, including witness statements and conduct regulatory investigations to maintain public confidence in the regulatory process. You will do this through excellent case management, careful and robust decision making, timely progression and delivery of high standards of customer service.




You will build relationships both internally and externally with members and stakeholders and manage any investigations and potential disciplinary action in a transparent and accountable way in accordance with RICS Professional Standards, Rules of Conduct and Bye-Laws.




- You will prioritise and manage an investigation caseload and make sure cases are progressed and concluded in accordance with KPls, and high quality standards.


- You will analyse and investigate concerns about RICS regulated firms and members, and non-compliance issues including gathering and evaluating evidence, making casework decisions at the appropriate level of delegation.


- You will produce first class written documentation, including drafting allegations, preparing bundles of evidence and reports for Head of Regulation.


- You will make robust decisions in the public interest demonstrating sound judgment, a balanced and fair view, supported by reasoned arguments.


- You will provide information, help and advice to the public, members, and regulated firms about Regulation to maintain public confidence in the profession

About You

- Proven experience working within a regulatory environment and operational delivery in a regulatory or complaint handling environment.


- Demonstrable experience in drafting documents to a high standard of quality.


- The ability to contribute to team cohesion, engagement and collective responsibility and accountability.


- Excellent personal and written communication skills, with an ability to tailor messages for different audiences. whilst delivering excellent customer service


- Proven experience of managing and effectively progressing own caseload or portfolio of work.

Rewards and Benefits

Rewards and Benefits:


- Comprehensive healthcare coverage including private medical insurance.


- Income protection and life assurance for financial security.


- Aviva Group Personal Pension with employer matching up to 9%.


- Annual leave of 25 days plus bank holidays for a healthy work-life balance.


- Generous time off policies including maternity, paternity, moving house leave, marriage/civil partnership leave, volunteering, and a wellbeing day.




Equal Opportunity Employer - RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.