Job Description

Details

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Reference number

415542

Salary

64,301 - 69,269
64,301 (Plus London weighting of 4,968 if located at Croydon or Canary Wharf)
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Grade 7
IOPC Grade 15

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

5

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Birmingham, Cardiff, Croydon, London, Sale, Wakefield

About the job

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Job summary

As an Investigations Manager - Performance and Resourcing, you will be a part of a dynamic investigations team working locally and nationally on a wide range of investigations in the Investigation, Oversight and Casework directorate. You will oversee the recruitment, accreditation, performance, personal and professional development of teams of Investigators and Trainee Investigators.





Alongside the Investigations Manager - Complex and Investigations Manager - Core Business, you will be responsible for providing strategic leadership to teams of investigators, ensuring delivery of high quality, robust and independent investigations and demonstrating our core values in all aspects of your role.





You will have line management responsibilities of the Investigations Team Leader - Performance and Resourcing and accountability for investigation outcomes and performance. You will work closely together to identify trend areas for improvement and be a point of escalation for capacity, people management, wellbeing and pastoral matters.





You will work closely with the Demand Resourcing Directorate to identify investigator demand and supply for workforce planning and development purposes.





You will be the Operational Lead for Quality and Performance and will be senior sponsors for a number of topics, including leading on any associated SMN's and OPG's.

Job description

Leadership and general:

Provide strategic direction and operational leadership to investigation teams to ensure the delivery of high-quality, robust investigations. Ensure consistent investigations delivery against policy and performance targets. Work closely with internal stakeholders to ensure the IOPCs Strategic Objectives are met including; Stakeholder Engagement Team, Oversight and Directors of Engagement. Contribute as a member of the wider Investigations senior management team to the development of the strategic direction, management and recruitment of the Investigations function. Participate in the on-call function - offering advice, guidance and direction to forces, HMRC and UKBA in matters relating to deaths, serious injuries and other referrals. Work with the Directors/Deputy Directors in Investigations, and other key stakeholders to ensure a coordinated and consistent Investigations function. Deputise for Deputy Directors of Investigations as and when requested / where appropriate to provide internal and external leadership across investigation delivery activities. Develop and implement effective collaborative working with all other directorates within the IOPC to continuously improve performance and drive culture change. Contribute to the management of the investigations team finance including budget management.

Transformation:

Work collaboratively with colleagues to ensure that the ambitions of the IOPC are delivered. Actively participate in the IOPC Transformation programme to ensure that we do what only the IOPC can do and deliver effective, timely and high-quality investigations. Identify ways to improve the way in which investigations are completed and delivered. Ensure investigations colleagues are kept up to date with transformation progress.

Role specific:

Delivery:



Provide leadership and direct line management to the Investigations Team Leader - Performance and Resourcing and ISU Team Managers Set up processes to monitor and track the performance of investigators, identify trends, gaps and underperforming areas; ensuring appropriate people management policies and procedures are applied quickly and effectively. Support the Investigations Team Leader - Performance and Resourcing to find solutions. Ensure risk is managed through the undertaking of appropriate controls and checks at all stages of the investigation. Ensure the team operates, always, in compliance with the legislation, policies, processes and guidance that govern the work of the team. In conjunction with the Deputy Director of Demand, Resourcing and Performance, plan and determine the workload of the Investigations teams, ensuring effective use of available resources to meet business needs and identification of future resource requirements. Have relevant oversight of the quality and timeliness of case progression. Monitor and lead the performance of the team by ensuring sufficient support, guidance and direction is provided. Ensure that the team is sufficiently resilient to adapt effectively to changing priorities and direction and to absorb the introduction of new process and procedures. Be the operational owner for topics in agreed areas. Work closely with other teams within the IOPC to manage organisational approach to good practice and drive embedding of this within investigations teams. Create and maintain the relevant Operational Policies and Operations Manual guidance. Work closely with Quality to drive improvement and proportionality in investigations. Carefully and considerately discharge your delegated regulatory duties and responsibilities.


Corporate Responsibility:





Minimise risk to the IOPC through ensuring all decisions and actions are consistent and align with best practice.




Performance:

Lead on decision making regarding resource allocation; work closely with the
Investigations Manager - Core Business on the prioritisation of cases.


Use data and insights from performance monitoring to inform strategic decisions. Analyse management information and other qualitative data to identify emerging issues and risks, taking a proactive and collaborative approach to solving cross-functional issues. Work collaboratively with the Investigations Manager - Core Business and Investigations Manager - Complex to obtain feedback on the performance of investigators and in conjunction with the Investigations Team Leader - Performance and Resourcing - create personalised development plans for direct reports. Lead on decision making in relation to professional development and training needs; ensuring investigations staff are equipped with the skills necessary to perform their roles to the highest standard. Lead data driven decision making on performance improvement initiatives and address areas of underperformance. Implement agile ways of working to anticipate and respond to developments in the investigatory landscape and be proactive in identifying and making a case for appropriate improvements to meet challenges head on. Work with other teams within the IOPC to drive quality improvement, proportionality and good practice in relation to investigations


Communication & Engagement:



Ensure regular and transparent communication regarding organisational goals, expectations, objectives and any changes in processes or priorities. Design and implement communication strategies that promote team cohesion, encouraging knowledge sharing and keeping each other informed.
Cultural Competence, Equality, Diversity & Inclusion:

Lead by example in promoting equality, diversity and inclusion within the investigative teams, ensuring all staff are treated fairly, with respect for their differences. Promote an environment that values cultural competence and encourages open dialogue on diversity issues, both within the investigation teams and across the IOPC. Ensure that a culture of inclusion is embedded across the investigations team.

Person specification

Experience

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Proven experience in leading and managing teams in complex and high-profile investigations, ideally within a regulatory, oversight or public sector context. Strong track record in providing strategic direction ensure the delivery of high-quality, independent and robust investigations. Extensive experience in people management; including objective setting, monitoring performance and wellbeing, providing feedback, conflict resolution, and staff development. Experience in workforce planning and managing demand and capacity. Proven experience of investigating, leading investigations, managing complex situations arising from these and how to support survivors and victims of criminality. Experienced leader with a track record of working effectively with others. Experience of working as part of a senior management team to develop and implement the strategic vision for a function or organisation. An experienced leader with a track record of building high performing operational teams in a complex environment. Experience of managing disclosure in complex investigations Experience of leading teams through significant change, engaging and motivating staff to embrace new ways of working.

Desirable:

Experience of working in a matrix management structure.

Skills and Abilities

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Excellent intellectual ability, and the ability to analyse complex legislation and apply it to appropriate cases. The ability to manage, motivate and develop people. The ability to work effectively in a challenging environment with competing priorities. Good judgement and ability to make decisions. Highly developed decision-making skills. Evidence of excellent analytical and report writing skills. Highly developed oral, written and presentation skills. Good influencing and negotiation skills and the ability to persuade through personal credibility. Strong interpersonal skills, including the ability to negotiate and maintain good relationships with senior officials in all areas of public life. Experience of supporting staff who are working in an environment with significant scrutiny, challenge and potentially emotive material. High emotional intelligence. Proven experience in mentoring, coaching and developing team members, fostering a culture of continuous improvement and professional growth.

Desirable:

An understanding of Policing in the UK. Driving license valid in England and Wales.

Benefits

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Alongside your salary of 64,301, Independent Office for Police Conduct contributes 18,627 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Voluntary Health Cash Plan provided by BHSF Civil Service pension Civil Service maternity leave package PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Cycle to work scheme Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup Car Leasing Scheme Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network Learning and development tailored to your role. An environment with flexible working options A culture encouraging inclusion and diversity

Things you need to know

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Selection process details

This vacancy is using Success Profiles, to find out more, please click here.


If successful at application stage, we will assess you against Grade 6Level behaviours during the selection process.


Throughout the recruitment process we will also assess your Experience, Strengths, and Values.


As part of the application process, you will be asked to complete a Statement of Suitability based on the essential criteria.


Anticipated assessment and interview dates are estimated to take placeW/C 4th and 11th August 2025.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : recruitment@policeconduct.gov.uk Email : recruitment@policeconduct.gov.uk
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Recruitment team

* Email : recruitment@policeconduct.gov.uk