Job Description

About the role

Contract

: Fixed term contract for 6 months

Hours

: 37.5 hours per week

Location(s)

: Lichfield


As our

Investment Administrator

, you'll play a vital part in supporting the effective operation of our Home Investment Team. You'll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information. Alongside providing excellent customer service, you'll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods.


This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in - homes that support them and their families to thrive, not hold them back.


You'll be based in the office

2-3 days per week

, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week.


Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West -- all backed by the scale and ambition of the Bromford Flagship group.

What we're looking for

We're looking for someone who is highly organised, customer-focused, and proactive in supporting colleagues. You will:

Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication. Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records. Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences. Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals. Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders.

Additional requirements

Ability to complete a Basic DBS check. Commitment to providing outstanding customer service and continuous service improvement. A flexible approach to work, with the ability to adapt as priorities change. Willingness to work in a hybrid way, with

2-3 days per week in the office

and the rest from home.

Benefits Package:

Salary:

25,483.76 per year, with an annual salary review

Performance Bonus:

Based on individual and company-wide targets

Flexible Working:

We're happy to explore options if this is important to you

Personal benefits fund:

500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership

Annual leave:

27 days per year, plus bank holidays, with an option to buy or sell up to 5 days

Pension options:

Choose from two pension schemes, with employer contributions of up to 10%

Life Assurance

Wellbeing Support

- not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.

Retail discounts:

Save money on groceries, clothing, electronics, and more

Family Leave

- supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave.

At Bromford, we're proud to be recognised as a

Great Place to Work

, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we actively welcome applications from people of all backgrounds, identities, and experiences.


We are committed to creating a workplace where everyone feels valued, supported, and able to thrive. Wherever possible, we offer

flexible working arrangements

to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Closing date:

4th September 2025



We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.


If you have any questions or need assistance, please contact

Natalie Sayer

, Resourcing and Talent Specialist, at

Natalie.sayer@bromford.co.uk

.