Job Description

About the role

Balfour Beatty currently have any opportunity for an

Incident Support Unit (ISU) Operative Level 1,

to work on the M25, one of the busiest sections of road in the UK and one of the most important!



As part of the Connect Plus Services business based in Leatherhead, you will be responsible for assisting in the efficient service delivery of the M25 DBFO Network by undertaking a wide range of incident response, hazard clearance, network maintenance and much more.



Working Arrangements ISU Operative (shift work, need for travel etc)


Expected to work on a 4-on, 4-off shift pattern, that rotating equally between 4 day shifts and 4 night shifts. Shift start times vary according to the scheduled roster as follows: Day shifts are from 06:00 to 18:00 and 07:00 to 19:00. Night shifts are from 18:00 to 06:00 and 19:00 to 07:00, each including two 30-minute breaks. Reasonable level of travel around M25 network and between depots Travel to meetings, training and works sites outside normal operational area Expected to participate in out of hours call out rotas e.g. Winter Maintenance.

What you'll be doing

Provide the initial response and arrange specialist advice at the scene of road related incidents, hazards and collisions acting in bronze incident command capacity and work safely in accordance with agreed CPS policies, method statements and risk assessments to facilitate the prompt clear up of hazard/incident. Attend incidents and provide the initial response and arrange specialist advice at

the scene of road related incidents, hazards and collisions acting in bronze incident command capacity.
Undertake activities, as instructed, with capabilities to ensure that your area of responsibility is maintained. This will include but not exclusive to:
? cyclical maintenance,


? carriageway repairs,

? soft estate maintenance (e.g., grassland maintenance)

? Street Cleansing, litter picking,

? sign maintenance.

? cleansing

? safety fence repairs

? boundary fence repairs

? civil engineering or building tasks of minor remedial nature (e.g. headwall repair) any other duties allocated by Line Managers.
Implement Traffic Management in line with CPS policies, method statements, risk assessments and industry standards. Provide accurate and legible written and verbal communication in the form of reports and records as required. Use mobile communication/data devices to accurately input data for record purposes to form reports and business records as required. Undertake routine vehicle checks and maintain accurate and up to date driving records in line with legislation in accordance with CPS procedures and legislation. Taking due care of any CPS property including but not limited to tablets, vehicles, and radios. Raise awareness of issues which may affect the safe operation of the network and report these as observed. Check that Traffic Management signs, equipment and materials are carried on vehicles in line with current Maintenance checklist and are in working order, restock and record and report defects as appropriate. Participate in Winter Service rota as required. Attend training courses as required and maintain competencies. Live the Connect Plus Services Values. Ensure a relentless focus on Zero Harm. Support the delivery of CSUK's Sustainability activities.

Who we're looking for

Qualifications (Essential):

UK Driving Licence, minimum category C (LGV Class 2). CSCS Operative Card.

Qualifications (Desirable):

UK Driving Licence, minimum category CE (LGV Class 1). Driver Qualification Card. 12AB For Static Temporary Traffic Management on High-Speed Roads and All- Purpose Trunk Road (APTR) network. FISS card. Level 2 NVQ Certificate in Highways Maintenance. Traffic Management Foreman (TMF) qualification/Lead Traffic Management Operative (LTMO).

Essential Criteria:

Successfully pass the Security check as part of recruitment process. Successfully pass the annual driving license check. Successfully pass pre-employment Drug & Alcohol test and further test upon request. Successfully pass the Company's health screening programme.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:


Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion



To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.



As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/



We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com




Job Reference: BBUK16550