Job Description

Base 48,000 - 51,000 + 4,000 car allowance
Commission plan OTE

We are looking for a passionate, enthusiastic individual to join us, as we continue our exciting growth journey. The ideal candidate will have a passion for technology and a drive to provide an excellent customer experience. Focusing on building strong relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our customers and build and present detailed technology roadmaps. These will be presented at face-to-face meetings as monthly and quarterly QBR's. You will act as a go-to person for our customers and assist them in a way that ensure we achieve a high NPS score. Working closely with the technical team and Solutions Specialist, you will help finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience.

Duties & Responsibilities

Conduct QBR's with clients Face to face meetings with clients Creating detailed technology roadmaps with commercials Presenting roadmaps and proposals Communicating technology and company changes to clients Answering client account queries Collecting and acting on client feedback Staying up to date with industry trends, new products and services, and technological developments. Improving customer experience by proactively working on our internal operations Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients.

Qualifications, Knowledge and Experience:

Strong interpersonal skills Experience in presenting and negotiating on with C-level employees Build strong relationships and report with clients of all sizes and sectors Great presentation skills Works well to achieve KPI's and business objectives Ability to have highly technical or difficult conversations with clients in a positive and simple way Able to understand a client's business goals and translate this into actionable technology roadmaps, that will make a difference to their business Technical understanding of core products - a Solid 1st line, but preferably 2nd line understanding of our core products:
- M365

A valid driver's license and own car Antivirus Windows Server Azure Security solutions and concepts (antispam, EDR, MFA, security reviews) 4 year's experience working at an MSP or similar 4 years of experience in customer success

Benefits

We value our employees and are committed to providing them with a workplace which is both safe and secure.

Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.

Read more about our employee commitment on our careers page, and find some of our benefits here:

24 days annual leave entitlement (Increase on years' service up to 29) Additional day off for your Birthday Buy/sell back holiday scheme Private Health Insurance with discounted perks; Bupa Dental Plan Eye care contribution Pension scheme Staff Incentives and recognition
Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: 50,000.00-55,000.00 per year

Benefits:

Additional leave Casual dress Company events Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay Transport links
Schedule:

Flexitime Monday to Friday
Application question(s):

How many years experience do you have in IT Account Management? Tell us of a customer experience you were proud to deliver? Where are you based?
Work Location: Hybrid remote in Borehamwood WD6 1JH

Reference ID: RSCCSM