Job Description

South Coast Medical Group is an award-winning NHS Primary Care Home, comprising five GP surgery locations in the Bournemouth general area and serving over 53,000 patients in total.

Crescent Providence Surgery, our founding Practice, has been rated Outstanding by CQC.

By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people and a balanced workload for our staff. It also enables us to employ a significant multi-disciplinary team, including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits), all of whom reduce the clinical workload for GPs.

SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our vision is: Be the best provider in healthcare, education and training for our local communities.

We have an exciting opportunity for a Business and Basic I.T Support Administrator to join our team. This role is currently primarily based at Crescent Providence Surgery, though the role is network-based and does cover multiple practice locations within a 5-mile radius. Ability to travel between sites by vehicle (with a full UK driving license) is therefore essential for this role.

Working hours are Monday to Friday between 8:30am - 5:00pm (one-hour unpaid lunch), 37.5 hours per week. Salary is 13.30 per hour.

Job Summary:

Main duties include:

Network Support - including but not limited to providing basic networking troubleshooting, e.g. switches, routers, wireless access points, and patching.

Software Support - including but not limited to providing software installation and troubleshooting for all software in use by South Coast Medical Group staff, e.g. TPP SystmOne (Clinical Patient Administration System), and Microsoft Office 365.

Hardware Support - including but not limited to workstation preparations, PC refresh programmes, equipment configuration, servicing, and calibration.

Information Governance & Data Security - including but not limited to data protection impact assessments, subject access requests, freedom of information act requests, data breach incident reporting, and all related queries.

Administrative & Data Entry Tasks - including but not limited to starters, movers, & leavers process, account creation, Care Quality Commission (CQC) administration, maintain I.T. asset & e-mail distribution lists, pathology & radiology re-distribution and performance audits/metrics.

This role is diverse, fast-paced and varied, with both reactive and proactive responsibilities. The right candidate will be adaptable and able to respond to frequently changing business needs by being flexible and approachable. The right candidate will also be conscientious, have high attention to detail and a passion for troubleshooting/problem solving.

This role provides vital support to the ongoing success of South Coast Medical Group by adding value as a key member within the I.T & Business Support department.

Job Types: Full-time, Permanent

Pay: 13.30 per hour

Benefits:

Company events Company pension Employee discount On-site parking Referral programme Store discount
Licence/Certification:

UK Drivers Licence (required)
Work Location: In person