Job Description

Company Description
Working at The Adaptavist Group
is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About the role
The Adaptavist Group IT team is a core part of all activities at The Adaptavist Group. This role is part of a technically strong, supportive and friendly semi-autonomous team. The IT team is the key contact for IT issues and questions, both from our service desk and as part of our direct engagement with the business units across the company.
This position will support The Adaptavist Group and be the IT focal point for one of our partner companies. The aim is to provide support that is closely tailored to the user and business needs and help continually evolve our platforms to ensure that IT improves. This includes assisting with 1st/2nd/3rd-line issues, provisioning hardware, and guiding users to work strategically to enhance internal systems, processes, and security.
As a global company, the IT function supports employees globally, as needed.
There is a requirement to be onsite in our London office 1-2 times a week.
What you'll be doing

• Support The Adaptavist Group and partner company IT functions.
• Manage Apple hardware with device management tools.
• Support Mac OS X as our primary IT-supported operating system.
• Manage and maintain our key information systems from Atlassian (Confluence, Jira, etc), and as a key Atlassian partner, we have extensive access to knowledge and expertise in this area.
• Maintain, repair and upgrade the operating system including Google Suite, Zoom, Slack and AWS's cloud platforms, extensively.
• Monitor the performance of existing computer systems and IT infrastructure while recommending improvements when needed.
• Respond to ticket requests that come to the department from internal stakeholders.
• Support new employees in the set-up of their IT software before they join.
• Work with stakeholders to evaluate new features and systems to integrate them into the business.

Qualifications
What we're looking for

• Experience in managing Apple hardware.
• Ability to use and update Mac OS X.
• Knowledgeable and able to provide support, including: Atlassian Jira and Confluence, end device management, GSuite, and Office 365.
• Strong problem-solving skills.
• Team player, but can demonstrate the ability to be self-sufficient when needed.
• Natural desire to share knowledge through documentation and cross-training of peers.
• Have some flexibility on working hours to work with non-UK teams.

A few nice to haves

• Experience in Atlassian applications tool.
• Experience in maintenance of PCs with Windows / Linux.

Additional Information
Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don't have everything that's listed just yet.
Drop us your application, we'd love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you'll find information to help you prepare and ace an interview at TAG.
Equal opportunities for everyone
At , we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
We look forward to your application!

Skills Required