Job Description

Are you passionate about building a career in IT?

Do you thrive in a busy working environment?

Do you like variety in your work?

At Manchester Metropolitan University, we're looking for an enthusiastic individual with solid customer service experience to join our Hardware & Logistics team.



IT & Digital is central to delivering the University's core goals and the experience Manchester Met offers to both professional colleagues and students. We are committed to developing and maintaining flexible, serviceable, and scalable services that reflect the changing needs of our growing University.

About the Role

Working within Hardware & Logistics, you will be the face of IT & Digital at the University. Our Face-to-Face service is often a new staff member's first interaction with IT, and the value of a good first impression cannot be understated.



You will be fully based on campus; this is a fast-paced environment where you will have the opportunity to make a significant difference to the daily teaching and learning experience of our staff and students. In time, you will also oversee the delivery of change projects across the University, including office moves, new IT labs, small IT-led initiatives, and upgrading existing IT within teaching spaces.

Please Note: This is a fixed-term, fully campus-based role.

About You

If you have a keen eye for detail, a passion for learning about new technologies, and a dedication to first-class customer service, we look forward to hearing from you.

Key Requirements

Ability to clarify non-routine matters and explain complicated matters clearly both verbally and in writing Ability to monitor own progress against plans and to identify the need for further action and resources Liaises with a variety of contacts to disseminate information in the right format at the right time Ability to diagnose IT & AV problems from conversations with users with a wide variety of technical understanding Ability to deliver a consistently high standard of customer-focussed service reviewing and adapting services, ensuring that customers' needs are understood and met Experience of diagnosing and solving IT or AV problems in a professional environment Ability to build and maintain good working relationships across organisational boundaries

To learn more about this exciting opportunity and benefits we offer, please read the JD and candidate pack provided below.

To Apply

Please submit your

CV and covering letter

to our application portal Ensure you detail how you meet the

Essential and Desirable Criteria

in the attached job description

We believe in working together, sharing knowledge and valuing everyone's contributions. Develop your skills, further your knowledge and be part of a team who are transforming lives, every single day!

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from local and international communities, particularly those from Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.