Job Description

Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future.

Position:

-------------

We are looking for an IT and AI Apprentice Technician to join our team in Harrogate. This is a hands-on role ideal for someone with a keen interest in technology, cloud computing and artificial intelligence. You will support the delivery of reliable and secure IT services across the charity while completing the Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship.


You will gain practical experience in IT support, cloud systems and AI tools such as Microsoft Copilot and Power Automate. This role is perfect for someone who enjoys problem-solving, learning new technologies and helping others. Your work will help ensure our staff have the digital tools they need to support people with sight loss and other disabilities.



Salary: 12.21 per hour Hours per week: 38 Weeks per year: 52 Annual leave: 5 weeks plus 10 days bank holiday Contract: Fixed Term (18 Months Apprenticeship duration) Location: Harrogate Closing Date: Monday 17th November 2025, 12 noon

Our Values

This role brings our values to life by supporting colleagues with their digital needs and helping to embed inclusive technologies across the organisation.

Ambition - You will be part of a team striving to improve how we use technology to support our mission. Respect - You will work with staff of all digital confidence levels, offering patient and supportive guidance. Empowerment - You will help others use technology more effectively, enabling them to do their jobs with confidence and independence.

Requirements:

-----------------

We are looking for someone who is enthusiastic, curious and ready to learn. You should be self-motivated, able to work as part of a small team and have good communication skills.

Essential:

GCSEs (or equivalent) including English and Maths at grade 4 or above Eligible and willing to enrol on the Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship Interest in IT, cloud computing or emerging technologies Ability to problem-solve technical issues and support users Awareness of data protection and cybersecurity principles Flexible working attitude and ability to carry out physical aspects of the role Enhanced DBS check with adult and child barring required

Desirable:

Experience providing IT support (formal or informal) Familiarity with Microsoft 365, Azure or similar cloud environments Interest in AI tools and automation (e.g. Microsoft Copilot, Power Automate) Full driving licence and access to transport for site visits

We welcome applications from all sections of the community and will make reasonable adjustments for applicants with disabilities.

Other information:

----------------------

Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community.

Henshaws is committed to safeguarding and promoting the welfare of young people and vulnerable adults. It is a criminal offence for people barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group e.g. vulnerable adults, children or both. An Enhanced DBS with barring and reference checks will be sought from the successful candidate.

Henshaws reserves the right to check social media accounts of all successful applicants.

Registered Charity No: 221888