Job Description

1. OVERVIEW OF DIANA
NATO DIANA is the Defence Innovation Accelerator for the North Atlantic, a NATO body dedicated to finding and accelerating innovation to provide decisive defence and security effects for the Alliance, while fostering deep-tech innovation.
NATO DIANA is comprised of a Board of Directors, representing all 32 nations, and an operational team referred to as the DIANA Executive ("DX"). Operating from three offices in Europe and North America, the DX leverages a network of military end users, world-leading accelerator sites, test centres, professional mentors and experts, and Allied expertise to accelerate the most innovative technologies from across the NATO Alliance. DIANA is a dynamic, agile workplace, which strives for innovative thinking, diversity, and performance excellence across all teams. To achieve our mission, DIANA is committed to providing our people with an environment that is positive, inclusive and collaborative.
2. OVERVIEW OF THE ROLE
The successful candidate will lead the daily management and configuration of DIANA's Microsoft digital estate and work closely with DIANA's security function around security configuration and 2nd line governance requests. They will also support all digital requirements in the DIANA London office, including 1st line IT support to system users and laptop staging.
*Reserve candidates may be considered for similar posts in Estonia or Canada, if appropriate.*
Duties of this role include:
Acting as an administrator, lead the daily management and configuration of DIANA Microsoft digital infrastructure, including the security element
Build and issue IT equipment to DIANA staff, this is to include Windows, MacOS and iOS operating systems
Troubleshoot and resolve user issues using own knowledge or seek appropriate sources for guidance
Provide an initial triage of reported issues and incidents in the M365 environment using tools in Defender (Security Center) and Purview
Liaise closely with DIANA's security function regarding all IT security related matters
Review and improve, where needed, IT Service Management processes
Liaise with DIANA external stakeholders (i.e. NCIA and industry providers) on IT services
Manage all DIANA physical IT Windows and Apple devices using InTune and Apple Business Manager
Perform any other related duties as may be required
3. ROLE REQUIREMENTS, QUALIFICATIONS AND EXPERIENCE
ESSENTIAL
The incumbent must have:
Higher vocational training in a relevant discipline with 2 years of post-related experience, OR a secondary educational qualification with 4 years post related experience
Minimum of 2 years' experience in an IT support function configuring and managing Microsoft 365 and Azure environments
Knowledge of IT device management and security tooling, including Microsoft Entra, MS Intune, Apple Business Manager and MS Defender
Excellent administrator-level knowledge of the full MS Office suite, and collaboration platforms (MS Teams, Sharepoint), as well as office automation tools (MS Power Automate)
Minimum of 2 years' experience in managing first line cyber incident responses
Minimum of 2 years' experience troubleshooting and fixing user device issues
Very good oral and written communication skills, in particular the ability to produce clear and concise end user documentation, operational procedures, and user guides
Possess the following minimum levels of NATO's official languages (English/French): V ("Advanced") in one; and I ("Beginner") in the other
NOTE: Most of DIANA's internal work is conducted in the English language.
DESIRABLE
The following would be considered an advantage:
Knowledge of API integration and software development highly advantageous
Professional technical certification in IT and/or Cyber Security (i.e. CISSP, ITILv4, etc.)
Work experience in an innovative/technology-driven industry or environment
Experience working with ERP systems
Knowledge of NATO institutional framework, policies and procedures
4. WHAT WE OFFER
Genuinely meaningful work as part of the newest unit within the most successful alliance in history
Tax-free salary
Household and children's allowances and privileges for expatriate staff including expatriation and educational allowances (where applicable) and additional home leave
Excellent private health insurance scheme
NATO pension scheme
Generous annual leave of 30 days plus official holidays
Flexible working conditions and a smoke-free office in London Genuinely meaningful work as part of the newest unit within the most successful alliance in history
The incumbent is required to be a resident in the host nation for the duration of their contract. DIANA has a flexible teleworking policy to permit working in office, at home, and across NATO Allied Nations subject to managerial approval. In accordance with the NATO Civilian Personnel Regulations, the successful candidate will receive a definite duration contract of three years, which may be followed by an extension.
If the successful applicant is seconded from the national administration of one of NATO's member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate's medical file by the NATO Medical Adviser.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.
NOTE: DIANA will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. DIANA reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at DIANA's sole discretion, and DIANA reserves the right to take further steps in such cases as appropriate.
For more information on DIANA, please visit our .

Skills Required