Job Description

Location: North Greenwich, London
Starting Salary: 36,000 - 39,000 and an extensive benefits package
12 Month Fixed Term Contract
Advert Closing Date: Thursday 22nd January 2026 at 23.59
Background
This role sits with Transport Services which is responsible for delivering and supporting all IT applications for all travel modes, including the underground and bus network. The team forms part of the wider Technology, Products & Operations Department which on its own, consists of over 1600 employees.
The Role
This role focuses on TfL's now essential Body Worn Video service, with over seven thousand devices across the TfL estate in regular use. These devices are a critical deterrent in keeping our front-line colleagues safe from harassment and violence in the workplace and have been used successfully to aid prosecution where the deterrent fails.
The Application Engineer will provide second line (and where required third line) support to TfL's environments (business critical services for TfL e.g., Body Worn Video system.) proactive identification of issues, fulfilment of service requests and problem management in accordance with the agreed service level targets. Out of Hours support, support of weekend or out of hour's maintenance or release activities will be required for certain applications.
Key Skills and Experience
Essential:
Experience working with Motorola Video Management Software in a complex multi-site environment
Industry experience in an application support Body Worn Video environment
Working knowledge of ITIL V4 Service Management
Knowledge of current/emerging technologies and processes employed in Enterprise-wide IT services. This would ideally include having worked with at least one of the following applications: Body Worn Video
Knowledge the following - Body Worn Video systems.
Excellent oral and written communication skills at a business and technical level.
Knowledge of solving and communicating complex problems relating to Body Worn Video
Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience.
Demonstrable customer service skills in multiple environments
Demonstrable experience of working in a complex multi-site environment dealing with business applications and real time implementation systems.
Well-developed experience of issues and incident management and working within agreed SLAs.
Excellent Benefits include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

TfL is currently unable to provide sponsorship to candidates for this role as the Home Office's eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government's website for further information.
Additional Information
Please apply supplying your CV preferably in ".docx" format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.
If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.
We understand a confidence gap can get in the way of meeting spectacular candidates. So please don't hesitate to apply if you think you have what it takes even if you feel you don't meet all the criteria. We'd love to hear from you.

Skills Required