Job Description

Support Technician Pathway

(

www.instituteforapprenticeships.org/apprenticeship-standards/st0973-v1-2

)

Purpose:

To receive training and become familiar with a wide range of computer related functions in order to assist the Information Technology Department in its operational and Development activities

Main Duties:

Under supervision and following appropriate instruction and training, carry out the following:




Become conversant with server, PC operating systems and their peripheral equipment.

Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic enquiries and support requests in an effective and courteous manner.

Operate computer equipment and complete I.T. service specific tasks in line with team processes and procedures.

Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and I.T. service-specific software packages and systems, etc.

Installation of PCs, support and maintenance of distributed computer hardware and software, including dealing with new and replacement equipment for users.

To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider.

To achieve personal development targets, as agreed with I.T. Manager.

To take part in meetings, supervision, training, and other events to assist with your development, as requested by I.T. Manager.

To undertake a development programme leading to a recognised apprenticeship qualification.

Carry out any other duties that are within the scope and grading of the post which could also be requested by the I.T. Manager or I.T. Director.

Skills & Experience:

IT / Computer Studies qualification mandatory (GCSE Level 5 or above).

Minimum 5 GCSEs at grade 5 or above.

Working Hours:

37 hours per week, Monday - Thursday 8 am - 4.45 pm, Friday 8 am - 12 noon
Eaglescliffe IT * Strictly no agencies