Job Description

Epsom College

Surrey

Salary:

Competitive

Job type:

Full Time, Permanent

Apply by:

31 July 2025

Job overview

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As first point of contact for IT Support responsible for providing a broad range of technical support and trouble shooting assitance for staff and pupils via email or face-to-face.


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Main Duties

To provide tier 1 technical support to the College's users. Meeting and greeting walk-in visitors to the IT helpdesk and providing support as needed, along with attending classrooms and offices to resolve issues. Responding to tickets assigned by the Lead Technician within agreed SLAs. To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. To work in compliance with the College and GDRP policies and maintaining confidential information. To support the design, installation and configuration of software and hardware across the
College network.

Ensuring the IT helpdesk has stock of day-to-day items and the office remains clean and clear. To support & perform routine maintenance of computer/network systems to ensure efficient operations. To support diagnostic tests to identify and resolve faults. To support & carry out hardware repairs of IT devices including mobile devices. To train users on new systems by performing technical demonstrations to acquaint them with operational procedures. To accurately record, update and document requests using the IT service desk system. To support major IT issues or upgrades which are not possible to perform during normal working hours. To act as a technical advocate within the College; promoting thoughts and ideas that contribute towards a more efficient and productive migration and implementation of new IT systems. To be part of the out of hours IT support Service On Call Rota on a rotational basis

Epsom College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment

About

Epsom College

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Epsom College

College Road, Epsom
Surrey
KT17 4JQ
United Kingdom

+44 1372 821000

The College has grown significantly in the past seven years, with pupil numbers rising 40% as the result of the opening of our Lower School in 2016, and growth throughout the rest of the College. We admit pupils into Years 7, 9, and 12, and each year around 220 new children join our community, with an average of five pupils applying for every space.



Epsom is a happy school. Almost all our pupils remain with us for their A-levels, and staff retention is equally strong. Around 60% of staff live onsite, which lends the College a real sense of community and togetherness.



From 8am until 6pm, our 72-acre campus is alive with learning; academic lessons also take place on Saturday mornings meaning that pupils have time each day to learn and develop outside the classroom. Our co-curricular programme - which features a vast array of clubs, societies and activities each week - is award-winning (picking up the 'Best of the Best' accolade from The Week for six consecutive years); our CCF is one of the largest in the UK; and our Duke of Edinburgh programme currently has over 100 pupils completing their Gold or Silver award.



In addition, our timetable features wellbeing lessons, an award-winning Personal Social Development offering, and an hour each week for volunteering in the community. Last year Epsom pupils gave 9,830 hours of their time to help local charities, schools, and community groups.



When pupils aren't busy with all of the above, they can relax and catch up with friends in their House. We have 13 single-sex Houses for all our pupils from Year 9 upwards (whether they are day pupils or boarders). This combination of single sex accommodation within a co-ed environment gives us the best of both worlds.



The fact our houses are physical buildings, where pupils can step through the door into a space that's entirely their own, is key to the success of our pastoral programme. This was part of the reason why Epsom was named Independent School of the Year for Student Wellbeing (2022-23).



Sport is central to the College. We have been named the top co-ed school for sport in south east England, and compete in county and national finals in all our major sports across all age groups. Over 22 sports are offered to our pupils, and the aim is to encourage participation for all - we regularly field D and E teams, and see an average of 90% of pupils playing competitive fixtures.



Our focus on delivering an all-round education, that develops the whole child, is regularly celebrated. In the past four years, in both the TES and Independent School of the Year Awards, we have been a finalist in the categories of Boarding School of The Year, Co-Ed School of the Year, SLT of the Year, Creativity in Teaching, Student Wellbeing, Community Initiative, and Sporting Achievement. We were voted the overall winner at the Independent School of the Year awards (2022-23), and the Sunday Times' most improved school in the UK for 2024.



We hope that you are excited by the opportunity to come and join the fantastic teachers and support staff who work here.

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