Job Description

Join our Team as an IT Apprentice!
Location: Swindon
Salary: Apprentice wage 7.55 per hour for first 12 months of training
Hours: 37.5 hours per week, shifts between 8am - 6pm
About the role:
Are you ready to kickstart your career in IT support? As an IT Apprentice at Onecom, you'll provide remote and on-site IT support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll develop essential skills in fault finding, diagnostics, and system maintenance while ensuring high levels of customer service. If you have a can-do attitude and a passion for IT, this apprenticeship is for you!
What makes you a great fit:

• Excellent interpersonal and customer-facing communication skills
• Strong organisational skills with the ability to remain focussed under pressure
• Actively maintain technical knowledge of current IT technology offerings and solutions
• Proactively research and find solutions for customer issues
• Ability to work flexibly in a high-pressure, fast-paced environment

Key responsibilities:

• Provide technical IT support, ensuring customers are dealt with promptly and within SLA
• Accurately log customer incidents and requests within the CRM, assessing ticket severity
• Provide technical expertise to resolve customer incidents and service requests
• Maintain a high level of customer service for incidents and service requests
• Update the CRM effectively and manage customer tickets
• Develop and maintain excellent relationships with customers, becoming a trusted source of advice
• Collaborate with ITMS Service Desk members to provide outstanding service
• Continue personal development through training on relevant products and business knowledge

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
We're the UK's leading business telephony and cloud communications provider.
Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Skills Required