Job Description

Opportunity information



Duration 18 months

Advert closing date 30/05/2025



Description



The role is based within the Academy's ICT Team. The ICT team is responsible for ensuring the smooth running of all IT systems to enable the highest standard of teaching and learning across the Academy.



The Academy is seeking an ICT Apprentice, who is able to provide 1st and possibly 2nd line technical support to the Academy's users.



The network consists of several Dell servers running through a Hyper-V virtualization environment with a Windows server system, as well as Apple Macs, iPads. User devices are on windows 11 with a mix of thick and thin clients. There are around 800 desktops and laptops across the Academy and more than 1,200 users.



The successful candidate will have a customer focused approach and carry out maintenance and support of hardware and software, basic network management administration and troubleshooting of the Academy's systems.



The post holder's key responsibilities across the Academy are, but not limited to:



Attending to helpdesk calls, tracking and resolving basic problems, monitoring progress through to resolution and ensuring effective communication with users at all times via the helpdesk portal.



Oversee new starters with network accounts, ICT hardware, access to relevant software and network folders, as appropriate. Ensuring any leavers accounts are closed and equipment returned to the Academy.



Carry out regular pro-active and preventative maintenance. Detect diagnose and resolve PC, peripheral and application errors. Maintain and repair network hardware, including PCs, laptops, smartboards, iPads, printers and other end user devices.



Install and maintain standard network cabling; perform diagnostic and recovery routines on network equipment; configure network clients with appropriate server



Install, test and manage software and operating systems across desktops in accordance with the necessary change control procedures, and technology, i.e., SCCM, MDT, imaging driver and software deployment, with minimum disruption to end users.



Ensure devices have the latest antivirus definitions, firmware, software, upgrades, patches and service packs to maximise system uptime and reliability.



Employ Academy E- Safety policies through network security, monitoring and filtering tools ensuring appropriate network and Internet use by all users. Comply with the relevant Health and Safety regulations ensuring users are trained on the safe use of the equipment.



Ensure the safe storage of the Academy's data and information systems, ensuring compliance with GDPR and data protection regulations.



Ensure effective support for ICT for all users. Set up ICT/AV equipment for events and meetings as and when required.



To project a positive "can do" attitude, using own initiative and have a willingness to undertake appropriate training that may be necessary in order to deliver responsibilities. To inform line manager of any arising issues, concerns, escalation or change requirements.



Ensure that consumables items (toners, etc.) are stocked and maintained.



Manage the delivery of laptop trolleys to meet booking requests.



The postholder will be expected to undertake any other duties requested by the IT Manager, Finance and Resources Director or the Principal, which may reasonably be regarded as commensurate with the role.



Entry requirements



English and Maths GCSE grades 4-9 (A-C) or equivalent



High level of IT competency - to be discussed at interview, but must be interested and have some experience in IT



Desire to learn installing and configuring compute hardware, telephones, printers, scanners and software.



Experience of installation, maintenance and troubleshooting of Windows Suites Office 365 (SharePoint, Teams, OneDrive) Adobe applications



Training to be provided



Information Communications Technician Level 3 Apprenticeship - off the job training



On the job training related to school based systems and ways of working.



Things to consider



Must have a desire to work in an IT support role within a school environment.

This is an apprentice opportunity, and will be paid at the National Minimum wage for apprentices in their first year, of 7.55 per hour.

Hours:

Mondays - Fridays, from 8:00 am - 4:00 pm with 30 mins for lunch.



Skills required



Array



Future prospects



Hours per week 37

Working week Monday to Friday

Apprenticeship standard Information communications technician (Level 3)



London, Greater London, England, E2 8BA