Job Description

Overview

Veetee is a global ambient foods and rice company, a major supplier to retailers, wholesalers, and other food manufacturing businesses. We have two factories and three warehouses in Rochester, Kent, one manufacturing site and corporate office in India, and a Sales & Distribution team in the USA.

Here's what you'll be doing:

Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally. Responding to incoming support requests in person, over the telephone and via the firm's IT helpdesk. Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices. Assisting with the installation, configuration and maintenance of software applications, operating systems and hardware systems. Maintaining accurate records of IT issues and resolutions in the IT helpdesk. Providing training and guidance to colleagues on IT best practices and use of software systems. Monitoring email quarantine system. Liaising with external IT providers to resolve issues where necessary. Assisting with user account management and system security tasks as required. Documenting IT processes and maintaining accurate inventory records. Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment.

Requirements:

A strong team player with the ability to work independently when necessary. A keen interest in IT and staying up to date with the latest trends in technology. Ability to manage multiple tasks and prioritise effectively. Professional, courteous, and adaptable, with a proactive approach to IT challenges. Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients. Motivated, with a creative approach to problem-solving and a keen eye for detail. 3 GCSEs or equivalent including Maths and English.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business.
Job Types: Full-time, Apprenticeship

Pay: 14,722.50 per year

Benefits:

Company pension Free parking Life insurance Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Rochester ME2 4LT: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person