Job Description

We are looking for an IT Assistant to join Team OB in our Support Office. This role will be a fixed term contract until the end of January 2027
As an IT Assistant at OB, you will play an integral role in supporting a multi-channel business, dealing with queries from both retail and support office (SO).
Reporting to the I.T. Security Manager, you will work closely with a variety of departments to ensure optimum IT efficiency, while helping to improve current systems and processes.
You will answer calls and logged them to our I.T. helpdesk support portal. After you have been trained to do so, you will also action entry level queries and tasks such as setting up laptops, PCs and other pieces of hardware.
Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly.
A bit about us ...
At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.
Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do.
Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.
More about the role ...
An OB IT Assistant will:

• Provide first line IT support to multi-channels, including Retail and SO teams

• Receive and log all IT queries for the business

• Prioritise requests and incidents reported, escalating queries when required

• Setup laptops, tablets, PCs and new system users following company guidelines and instructions

• Assist the IT Support Engineers with common issues such as password resets and changing printer toners

• Document and support repairs and project activities using a helpdesk ticketing system

• Create end user guides for the business and maintain documentation with incremental updates and process changes

• Support the wider IT team with ongoing project work, participating in meetings and putting forward ideas and solutions

• Work with the Head of IT on maintenance tasks for the company iGels, including licensing renewals and pilot schemes for new equipment or new configurations.

• Help maintain the iLand cloud backup service.

Bonas Benefits:

• Generous employee discount up to 50% off all OB products

• Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support

• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service

• Annual discretionary profit related bonus scheme

• Free membership for our Westfield Health Cash Plan or Private Medical

• Auto-enrolment into our pension plan

• Free access to our onsite gym

• Cycle to work scheme

• Refer a Friend incentive

• Quarterly free lunch

• Enhanced maternity, paternity, adoption and shared parental leave

• Equity, Diversity and Inclusivity Voice network and EDI team

• Mental Health First Aider support

• Education and support through 360L eLearning platform

What we look for:

• IT literate with intermediate Microsoft skills (Outlook, Word, Excel, PowerPoint)

• Very keen and eager to learn

• Great attention to detail with a methodical approach

• Excellent analytical and numerical skills

• Excellent written and verbal communication and interpersonal skills

• Ability to identify problems and take own initiative in finding solutions

Equity, Diversity & Inclusion at OB
At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.
It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.
Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.
To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

Skills Required