Job Description

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology -- an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

Tandem Diabetes is a global leader in diabetes technology, and we are expanding our international operations across EMEA. The role contributes to the business systems roadmap, aligning technology with Tandem's strategic growth across EMEA. The IT Business Systems Manager is responsible for the management, support, and optimization of Tandem Diabetes' enterprise applications across international operations, with a focus on Dynamics 365 Finance & Supply Chain and Salesforce CRM. This role oversees day-to-day application support, manages vendor escalations, ensures systems meet business and regulatory requirements, and collaborates with stakeholders to translate processes into solutions while driving improvements and adoption of new technologies.

IT Business Systems Manager

Location:

Remote (UK-based) | Occasional travel to Paddington (approx. once a week)


In this role you will contribute to the business systems roadmap, aligning technology with Tandem's strategic growth across EMEA. The IT Business Systems Manager is responsible for the management, support, and optimization of Tandem Diabetes' enterprise applications across international operations, with a focus on

Dynamics 365 Finance & Supply Chain and Salesforce CRM

. This role oversees day-to-day application support, manages vendor escalations, ensures systems meet business and regulatory requirements, and collaborates with stakeholders to translate processes into solutions while driving improvements and adoption of new technologies.

What You're Day Will Look Like:

Lead

L1/L2 support operations

and manage

vendor escalations (L3)

to deliver best-in-class service. Own the

enterprise applications roadmap

, aligning systems with business and IT strategy. Champion

ITIL/ITSM processes

to deliver reliable, high-quality service and operational excellence. Collaborate with business teams to

translate healthcare and operational needs into system enhancements

. Manage

vendor relationships

, service reviews, and contract performance. Drive

automation and digital process improvements

to increase efficiency and compliance. Ensure systems adhere to

data privacy and healthcare regulations

(GDPR, HIPAA).

You Are Awesome At:

Highly experienced supporting

enterprise applications

in healthcare, med-tech, or other regulated industries. Strong technical knowledge of

Dynamics 365 Finance & Supply Chain

and

Salesforce CRM

. Deep understanding of

ITIL / ITSM frameworks

and service delivery best practices. Proven success managing

integrations, cross-functional dependencies, and vendor escalations

. Analytical thinker with a passion for

process optimization and technology-driven improvement

. Excellent communication skills and the ability to

influence across global teams

.

Education & Certifications:

Bachelor's degree (or equivalent experience).

ITIL Foundation certification

preferred.

Remote-first flexibility

, with collaborative in-person sessions in Paddington.


Play a key role in advancing healthcare technology and operational excellence.


Work in a

fast-growing, mission-driven organization

where innovation meets impact.

WHY YOU'LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.


Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!


Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.