Job Description

Job Title: IT Change Manager (Associate)
Location: London (3 days on-site)
Contract Length: 6 months (possibility for extension)
Working Pattern: Full Time (40 hours per week)
Rate: Circa 419/Day
Are you a detail-oriented professional with a passion for driving change in the IT landscape? Join our dynamic team as an IT Change Manager (Associate) in the bustling banking industry! This is your chance to influence and enhance change management processes across critical systems while ensuring compliance and governance.
The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations.
Skills:

• Experienced in IT Service Management or Change Management roles.

• Hands-on experience in logging, reviewing, and tracking change requests.

• Proven track record in managing end-to-end change processes within complex IT environments.

• Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness.

• Exposure to DevOps, CI/CD pipelines, and Agile delivery models.

Key Responsibilities:
Change Process Support:

• Log, review, and track change requests (RFCs) for accuracy and compliance.

• Collaborate with technical teams and stakeholders to assess change impact and risk.

• Coordinate the scheduling and communication of changes, ensuring alignment with business priorities.

• Participate in Change Advisory Board (CAB) meetings and document all decisions for transparency.

Compliance & Risk Management:

• Ensure changes comply with internal controls and regulatory standards (e.g., SOX, PCI-DSS).

• Maintain comprehensive records for audit readiness and demonstrate compliance.

• Monitor for unauthorised changes, ensuring proper documentation and retrospective reviews.

Reporting & Continuous Improvement:

• Generate insightful reports on change volumes, success rates, and compliance metrics.

• Identify opportunities for process improvements and automation to enhance efficiency.

• Contribute to the refinement of change management policies and procedures.

What You Bring to the Table:
Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.

• Professional Certifications:

• ITIL Foundation (minimum requirement; Intermediate level preferred). - especially in Change Management or Service Transition.

• COBIT or other IT governance frameworks (optional but valuable).

• Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) for roles with strong audit/regulatory focus. (optional but valuable).

Join Us for This Exciting Journey!
If you are ready to take on a crucial role in enhancing IT change processes within a vibrant banking environment, we want to hear from you! Bring your organisational skills, compliance focus, and enthusiasm for continuous improvement.
Apply today to embark on a fulfilling career journey with us!
Note: This role requires on-site presence for three days a week and may involve occasional travel.
Let's make change happen together!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Skills Required