Job Description

We have an exciting opportunity to join out award winning Thatchers Talent Programme, as an Information Communications Technician Apprentice!
This apprenticeship is a rare opportunity to join our dedicated infrastructure team, where you can gain hands-on experience, across all aspects of IT- learning the Thatchers way and partnering with BPP Training.
Who are Thatchers Cider?
Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fourth generation of family cider makers, we're exceptionally proud of our Somerset roots.
Why choose an Information Communications Technician Apprenticeship at Thatchers?
This is an exciting opportunity for anyone who wants to start a career in IT, is proactive, enjoys learning new things and problem solving and has the drive to help our teams by delivering high quality IT support across the business.
At Thatchers, we ensure that you receive all the training, support and development you need to succeed.
Alongside your line manager and college assessor, our dedicated Talent Team will be there to guide you through your full Thatchers Company Induction, as well as support you throughout your apprenticeship journey, in the form of regular check-ins.
In return, we ask for hard work, dedication and trust. We want you to own your apprenticeship and share the same enthusiasm and passion for our business as we do!
What are the perks?

• Tasty discounts at our cider shop (over 18s only) and pub, The Railway Inn

• Career opportunity in a stable, expanding company

• Student discount card

What will I be doing?
As an Information Communications Technician Apprentice, you will learn everything there is to know about the Infrastructure team, and be the first point of contact for all IT support queries. Troubleshooting and resolving where you can and escalating to other team members when necessary.
The apprenticeship has been designed to give you the specific skills, knowledge and experience to have a solid foundation to progress at Thatchers.
Specifically you will be:
Managing all IT support queries.
Building and configuring PC's and Laptops.
Daily checks to ensure the Windows and VM environments remain stable.
Administration of our fixed and mobile phone systems.
Maintenance of asset lists and departmental documentation.
You'll gain a strong grounding in the business and develop expertise in IT, communication and supporting the wider business.
This full-time role requires you to complete a L3 Information Communications Apprenticeship, provided by BPP Training. With our support, you will attend training sessions regularly and receive dedicated support through 121 sessions with your assessor, balanced alongside your practical skills and experience, at our offices in Sandford.
What are we looking for?
To be considered as an Information Communications Technician Apprentice, you will need:
GCSE Maths and English at grade 4/C or above, or Level 2 Functional Skills equivalent
To be comfortable working within a small, tight, knit and dynamic IT team
To be a fast learner
Have excellent interpersonal skills
Show good initiative
Have strong organisational skills
To be resilient
Ideally have a good knowledge of IT and systems
Personal Qualities
Confident and good with dealing with people at all levels
Thirst for knowledge
Smartly presented
Someone who loves to get things done, with a proactive, problem-solving approach
Strong work ethic and can-do attitude
Find out more about the family who have perfected the craft of cider making, over four generations.

Skills Required