Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as an IT Data Improvement Administrator. This job is working 37 hours per week, Monday to Friday. This is a 4 Month Secondment opportunity, for internal applicants and a 4 Month Fixed Term Contract, for external applicants.


This role is working from our King Street office, in Norwich. The role comes with Agile Working and Flexible Working will be considered.


As an IT Data Improvement Administrator, you will work with the IT Data Improvement Manager to demonstrably improve data quality across the Group. You will ensure high quality data is collected and recorded in accordance with business requirements, and to support the delivery of the Big Data Programme.


Your focus is to get in touch with Flagship tenants to obtain missing contact information and to accurately input detailed records into the Housing Management System database to ensure high quality and accurate information is being stored so that we can continue to deliver outstanding customer service.


Applications are welcomed for the role of IT Data Improvement Administrator from those with excellent customer interaction skills (both verbally and written), with the ability to use work on my own initiative and to flag any issues if required.


Attention to detail will be key to the role and you will have clear, measurable targets in terms of error reduction. You'll need to be a competent user of Microsoft office packages. You will need to be educated to GCSE standard or equivalent, or hold comparable experience.

In return for your hard work, we offer a competitive salary of 25,000.00 per and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The IT Data Improvement Administrator The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 2077 and state that you are applying to be an IT Data Improvement Administrator, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 21.08.2025. Interview Date: TBC.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


IT Data Improvement Administrator - Reference Number 2077

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.