Job Description

This vacancy is offered on a fixed term basis for up to 12 months.
The Digital service team in the Trust leads on Digital strategy, development, co-ordination, planning, project, and programme management for all Digital and supporting functions. This role forms part of the IT Operations Team within the wider Digital Service. The IT Operations Team provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems, service requests through to resolution.
Its primary purpose is to deliver a high-quality IT support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools.
The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS central tenant.
The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff.
The post holder will be part of the core hub that will manage real time communications with customers on the status of IT systems and Operations, liaising directly with any other team as required.
Main duties of the job
To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to all staff of the trust staff in relation to all the services provided by the Service.
To ensure the provision of a high quality Customer focused IT and Clinical Support Service providing a single point of contact to all staff of the trust staff in relation to all the services provided by the Service.

• Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team.
• To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA's
• Focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS central tenant.

About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Details
Date posted
25 November 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
327-25-988
Job locations
Edward Jenner Court - Community Based
1010 Pioneer Avenue Gloucester Business Park Brockworth GL3 4AW
Gloucester
GL3 4AW
Job description
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the /Person Specification.
Please refer to the Additional Information attachment before submitting your application.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Job description
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the /Person Specification.
Please refer to the Additional Information attachment before submitting your application.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Experience
Essential

• Experience in a similar role, together with relevant experience in IT support, project tools and environments
• Experience of working with suppliers from a range of technical functions such as servers, desktops, network etc
• Self-motivated with the ability to motivate and empower others to achieve specific goals
• Proven organisational and administration skills
• Effective "change agent" with ability to be part of a team through significant programmes of change
• Physical handling of computer equipment, particularly laptops, PCs and printers.
• Experience of using imaging software and stock management systems

Desirable

• Experience of working within the NHS
• Microsoft Qualifications

Qualifications
Essential

• Educated to Degree level in a relevant computing or business management discipline or substantial experience in a relevant role
• Good general level of education particularly in English and Mathematics
• Experience of ITIL Service Management
• Relevant Microsoft 365 Administrator Qualification or equivalent experience

Person Specification
Experience
Essential

• Experience in a similar role, together with relevant experience in IT support, project tools and environments
• Experience of working with suppliers from a range of technical functions such as servers, desktops, network etc
• Self-motivated with the ability to motivate and empower others to achieve specific goals
• Proven organisational and administration skills
• Effective "change agent" with ability to be part of a team through significant programmes of change
• Physical handling of computer equipment, particularly laptops, PCs and printers.
• Experience of using imaging software and stock management systems

Desirable

• Experience of working within the NHS
• Microsoft Qualifications

Qualifications
Essential

• Educated to Degree level in a relevant computing or business management discipline or substantial experience in a relevant role
• Good general level of education particularly in English and Mathematics
• Experience of ITIL Service Management
• Relevant Microsoft 365 Administrator Qualification or equivalent experience

Skills Required