Job Description

We are seeking a skilled and customer-focused IT Desktop Support Engineer to join a dynamic team delivering high-quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction.
Key Responsibilities:
End-User Support & Hardware Management:

• Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems.
• Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams.
• Manage hardware logistics including setup, collection, and maintenance.
• Support meeting rooms and manufacturing/lab devices.

Software & Configuration:

• Install and configure software, drivers, BIOS updates, and mobile apps.
• Perform imaging and deployment tasks where remote execution is not feasible.
• Maintain software licensing awareness and manage non-standard installations.

Asset & Infrastructure Management:

• Maintain accurate asset registers for hardware and software.
• Provide hands-on support for infrastructure components in coordination with third-party partners.

Customer Service & Communication:

• Provide VIP support and training sessions for users.
• Record and track incidents, resolutions, and feedback.
• Suggest improvements to processes and documentation.

Skills & Experience Required:

• Minimum 5 years' experience in IT support roles.
• Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365.
• Familiarity with Active Directory, Exchange, MDM, AV, and basic networking.
• Exposure to ITIL v3 practices (incident, request, problem, change).
• Excellent communication and interpersonal skills.
• Ability to work independently and under pressure.
• Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers.

Desirable Qualifications:

• BSc/BA in IT, Computer Science, or equivalent experience.
• ITIL certification.

This is a fantastic opportunity to join a forward-thinking company. To apply for this exciting opportunity, please submit your CV which details your relevant experience.
We look forward to your application!
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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Scott Defries E-mail
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.

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