Job Description

We are seeking an experienced IT Engineer specializing in End-User Support (EUS) to join our dynamic team. The ideal candidate will have extensive hands-on experience in managing and supporting end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals. This role requires a strong technical background in troubleshooting hardware, software, and network issues, as well as a proactive approach to providing excellent customer service.
Responsibilities:

• Provide technical support and troubleshooting for end-user computing devices, including desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain operating systems, software applications, and drivers.
• Respond to and resolve IT support tickets in a timely manner, ensuring SLAs are met.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Perform hardware and software upgrades and deployments.
• Manage user accounts, permissions, and access rights in Active Directory and other IT systems.
• Conduct system audits and maintenance tasks, ensuring system reliability and security.
• Create and maintain documentation related to IT procedures, configurations, and troubleshooting steps.
• Provide training and guidance to end-users on IT systems and applications.

Requirements:

• Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.
• Minimum of 3+ years of experience in IT support roles, with a focus on end-user support.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with Active Directory, Office 365, and other enterprise IT systems.
• Excellent interpersonal and communication skills, with a customer-oriented approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Skills Required