Job Description

Company description

IT Company based in the heart of Inverness, delivering a range of technical services accross the North of Scotland.

Job description

About Us

Highland IT Ltd. based in the heart of Inverness are looking for a new IT Support Engineer to provide a primary on-site presence to service clients throughout the North of Scotland. Working within a demanding environment you will provide high levels of technical expertise as well as an in depth working knowledge of client operating systems and individual needs and requirements.

This is an important role within the company and the successful candidate will have an input into a wide variety of IT projects. Highland IT Ltd. is part of the Ness Group of companies which also specialises in Communications and Electrical Services.

Duties

Providing customer support via our Support Portal system to maintain our and our clients' coverage of IT systems. This can but is not limited to servers, client PC's/Laptops, printers and networks.

Performing on-site and remote installation and servicing of products including and not limited to servers, PC's, printers and networking devices.

Liaising with Accounts department regarding invoicing for chargeable items that you install or supply.

Contributing to the installation and support of new IT products and services.

Assisting, when required with the administration and maintenance of Internet Services including domain registrations, customer web hosting and internet connectivity together with ensuring integrity of these systems.

Maintaining extensive customer details within our Support Portal and making sure that these are kept up to date at all times.

General administration of our Support Portal system.

Installation and maintenance of Cat5/Cat6 cabling

Security Testing, Penetration Testing and Reporting

Liaising with clients about their systems and offering ideas and proposals of ways to improve client systems and networks to both the client and the managing director

Quoting ideas and opportunities and presenting them in a clear and precise manner to the managing director and to clients.

Be willing to undertake training on bespoke software and hardware partnerships that the company have.

Contributing to company marketing campaigns.

What you will bring

Detailed knowledge of Microsoft Server Operating Systems

Good working knowledge of Active Directory

Good working knowledge of Microsoft Exchange Server/365

Excellent communication and reporting skills

Flexible approach to work and able to work under pressure.

Experience Required

Educated to HND/Degree level

3+ years in a technical support or field engineer role within a Managed Service Provider or IT Support environment preferred

Hands-on experience of network design, implementation and troubleshooting including cabling installation

Some ISP experience with services such as Broadband, web hosting, email hosting is desirable but is not essential

Full UK Driving License

The Benefits

Pension contribution after 3 months service

20 days holiday per annum

Bonus if Company reaches yearly target

Job Types: Full-time, Contract, Permanent

Pay: 35,000.00-40,000.00 per year

Licence/Certification:

Driving Licence (required)
Work Location: In person