Job Description

Job Title: Deskside Engineer
Location: London (On-site)
Contract: 12 Months, Inside IR35
Start Date: Immediate
Clearance: DV Clearance Required (must already be active)
Overview An exciting opportunity has arisen for an experienced Deskside Engineer to join a major IT services provider, supporting a high-profile public-sector security organisation following a recent office relocation. This role involves hands-on deskside support within a sensitive environment, ensuring continuity of service and high-quality technical assistance to end users.
Key Responsibilities

• Provide on-site deskside and floor-walker support across hardware, software, and peripheral devices.
• Assist with post-move activities, ensuring end users are fully operational after the site relocation.
• Diagnose and resolve technical issues across Windows-based environments.
• Handle device builds, imaging, configuration, and deployment.
• Support mobile device setup, troubleshooting, and asset management.
• Work within strict security protocols and follow established incident, change, and problem management processes.
• Liaise with technical teams and stakeholders to ensure timely issue resolution.
• Maintain accurate documentation, ticket updates, and asset tracking.

Essential Skills & Experience

• Active DV Clearance - essential and non-negotiable.
• Strong background in deskside or second-line support.
• Experience working in secure or highly regulated environments.
• Proficiency with Windows 10/11, O365, AD, hardware troubleshooting, and device imaging.
• Excellent customer-facing skills and the ability to support senior stakeholders.
• Ability to work effectively on-site in a fast-paced environment.

Desirable Skills

• Experience supporting government/law-enforcement-related environments.
• ITIL awareness or certification.
• Knowledge of secure handling processes for IT equipment.

Skills Required