Job Description

Are you ready to take the next step in your IT career?

Do you enjoy solving technical challenges and helping people stay connected?

Paramount Retail Group, a dynamic group of companies operating across the retail and eCommerce space, is looking for a proactive and enthusiastic IT Support Specialist to join our growing internal IT team.

Based at our main office in Goldthorpe, you'll also provide on-site support at other locations including Birstall, Shipley, and additional UK sites (travel expenses covered).

This is an excellent opportunity for someone with IT experience (or equivalent knowledge) who wants to build their career in a supportive and fast-paced environment. Training will be provided, and you'll be empowered to grow your technical and professional skills while supporting a wide variety of users and systems.

What You'll Do:

Provide 1st and 2nd line IT support to employees across the group (remote and on-site) Assist in setting up and onboarding new team members (laptops, software, systems access) Maintain and support Microsoft 365, Windows Server, and Active Directory environments Support and troubleshoot hardware (PCs, laptops, mobile scanners, printers) Help maintain and improve our internal servers and network infrastructure Work with our Helpdesk ticketing system to resolve and track support requests Collaborate with different departments and external vendors to solve IT issues efficiently Take part in exciting IT projects as we expand and improve our operations

Who We're Looking For:

A self-starter with experience in a similar IT role (or strong practical knowledge) Familiar with Windows Server environments, Microsoft 365, and Active Directory Confident in supporting end-users with a helpful and professional approach Willing and able to travel to other UK sites occasionally (company covered) Eager to learn, grow and take on new challenges in a varied role

Desirable (but not essential) Skills:

Knowledge of VMware or other virtualization tools Experience with service desk/ticketing systems (e.g. Service Desk Pro) Exposure to mobile device management (MDM) and networking basics

What We Offer:

Starting Salary: 25,000 Full-time, permanent role with room for progression Travel expenses covered for site visits Ongoing training and support from a collaborative IT team Free on-site parking and great office facilities Generous staff discount across all group brands A dynamic working environment across a growing group of retail & eCommerce businesses

Apply today and join a team where your ideas and contributions will really matter.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday Overtime
Application question(s):

What motivates you to work in IT, and how do you stay up to date or improve your technical skills on your own? Can you describe a time when you had to figure something out on your own without clear instructions? How did you approach it and what was the outcome?
Work Location: In person

Expected start date: 28/07/2025