Job Description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:

Senior IT Field Delivery Engineer

Location:

Field-based (South East)

Contract Type:

Permanent

Salary Package:

Competitive base salary

plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

9.00 am - 9.00 pm Monday - Wednesday (1h lunch break)

Interview Process:

2-stage process

Why SCC?

An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role.

Key responsibilities:

Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. To perform desk side support to SCC clients as requested Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve KPI target of 5 visits / fix's per day. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Carry out any other reasonable request from your line management Be able to do customer rebuilds and configuration to desk Will carry out AV repairs and Printer repairs. Will be able to carry out IMAC projects with little supervision Participate in 24/7 coverage via a rota system. Act as mentor to Grades 1 through to 3 Engineers May be expected to train on new technologies such as AV or Cisco. May be expected to step in for FDM on occasion and or to project manage. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Must be professional and presentable at all times. Respond to any requests for information from your line management in a timely manner Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. To be approachable and accepting of Training requirements in relation to the role. To maintain the skills and knowledge required to perform the role to the required standard Must be able to embrace new technologies and adapt to change.

Skills and experience:

Full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Can obtain relevant technical certifications CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Cisco/Sun AV experience Ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. BPSS SC Clearance

About Us

SCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -

https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC -

https://www.scc.com/sustainability-at-scc/

Life at SCC

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https://www.linkedin.com/company/scc/life