Job Description

At TDM Group, we're more than just an IT Managed Service Provider -- we're a team of passionate professionals committed to making a difference. Whether it's delivering complex projects on time, achieving personal development goals, or simply brewing the perfect cup of tea or coffee, we celebrate every success.
Our Field Engineers are the face of TDM Group on the ground -- playing a critical role in delivering exceptional technical support to our clients. From setting up robust IT infrastructures to resolving technical issues with precision, our Field Engineers are trusted by their colleagues to provide the expertise required.
What You'll Be Doing
As a Field Engineer, you'll take a proactive approach to ensure our clients' systems are running smoothly and efficiently. Your responsibilities will include:

• Installing desktops, servers, and network equipment on-site
• Performing maintenance and support in our data centres
• Diagnosing and repairing hardware faults where possible
• Providing in-person or remote user support
• Travelling to client sites across the UK for troubleshooting or project delivery

What We're Looking For
We value team players who bring enthusiasm, adaptability, and a passion for technology. Our ideal Field Engineer is:

• Client-focused with a friendly and professional approach
• Flexible and thrives on variety -- no two days are the same
• Quick to learn and eager to contribute from day one
• A strong communicator, confident working with both technical and non-technical users

Your Skills and Experience
We're looking for candidates with:

• A Bachelor's or Associate Degree in a relevant engineering or IT field
• 1-2 years' experience in a technical support or IT service role
• Certifications such as MCP, MCITP, A+, or CCENT (desirable)
• Solid knowledge of PC, laptop, and server hardware
• Familiarity with technologies such as:

• Windows Server 2008/2012
• Microsoft Office Suite
• Active Directory
• Networking fundamentals
• Citrix
• Apple/macOS environments
• Windows 7, 8, 10

Why TDM Group?
We offer more than just a job -- we offer a culture of growth, support, and innovation. You'll be part of a close-knit team that encourages learning, values your input, and supports your career development.
Ready to take the next step in your IT career? Apply now and be part of a company where your skills make a real difference.

Skills Required