Job Description

Job Summary
An exciting opportunity has arisen for an IT Field Engineer in South West England / Wales to provide IT Support to our sites in the South West England and South Wales area.
Reporting to the Head of IT Operations, your main focus will be to deliver ICT operations and service excellence. You'll establish good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focused on delivery excellent customer service.
In return, we offer a competitive salary of up to 32,000 depending on experience, 25 days holiday, plus bank holidays, entry into our contributor pension scheme, life assurance, Perks at work and other discount schemes as well as an Employee Assistance Programme. We also offer a range of study and support programmes to enable you to improve your skills and develop.
The main responsibilities of the Service Engineer are:

• Support and maintain hardware, including local networks, software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
• Work with the IT Service Desk, acting as 1st, 2nd or 3rd line support, diagnose breakdowns /faults and take corrective and remedial action.
• Sustain ICT Services, owning issues to resolution and ensuring a clear hand-off to another issue owner.
• Advise, agree and implement the distribution, use and best practice of software across available hardware to optimise end user efficiency.
• Guide and coach end users to optimise desktop and software.
• Check end users compliance with IT policies, with particular reference to the security policy.
• Ensure full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
• Ensure compliance of all statutory requirements relating to ICT, including software licenses.

As the ideal candidate for the IT Service Engineer role, you'll already have experience in delivering IT support to a range of suppliers at all levels.
You'll have advanced knowledge of Windows operating systems, Microsoft Office software& Google support. You will also:

• Be proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products.
• Have excellent communication and customer service skills.

The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver's license, utility bill (dated in the last 3 months), HMRC letter, original bank statements, an original payslip, your birth certificate, or a valid share code.
In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal's footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In the UK, we have an extensive network of offices and more than 32,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today's world. Allied Universal is There for you(TM). For more information, please visit or . *Total workforce includes employees and subcontractors.
G4S Regional Management (UK&I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.
We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us. If this opportunity is of interest then we want to hear from you. Please click the "Apply Now" button to submit your formal application.

Skills Required