For over twenty one years Accelerator has been delivering Hosted IT and telecoms solutions to a wide variety of small and medium enterprises and national commercial clients across the UK. We currently support 1000's of users across our portfolio of services, many of whom are high-profile commercial property agents.
Due to the development and success of the business, we are looking to grow our team and have a fantastic opportunity to join us.
About the role
We are looking for a dynamic and highly motivated individual to join our growing Field Service Engineer Team. You will need to be able to deal with a large user base and be able to multitask whilst working under pressure. The ideal candidate should be motivated, resourceful and driven for success with a keen interest in furthering their personal and professional development. This is an amazing opportunity to gain valuable business experience in a rapidly developing industry with a fast-growing business.
You will be involved in projects, IT installations of hardware and cabling infrastructure, as well as providing on site client support. A good knowledge of networking, cloud computing and a high standard of literacy are key, as you will be carrying out site audits, as well as installations and recommendations to clients.
The role will involve travel to client sites which are all based in the UK, on a regular basis, and there will be some overnight stays required subject to location and project. There is use of a company pool van for travel.
Whilst our Head Office is based in Hampshire, we are a national company, so the role is open to applicants based in England. Ongoing training and development is provided.
About You
You should thrive on challenges and have a focussed and determined attitude, appreciating how the role applies to the wider business. You will have experience in working with network infrastructures, VOIP, Microsoft Windows and Office as well as Router Management, VMware, DrayTek and Ubiquiti products. Cisco knowledge and experience would be advantageous. You should be able to fulfil the following requirements:
Provide onsite field support to clients with regards to all IT related issues
Communicate directly with clients on site to facilitate work
Escalate issues to the Field Services Manager
Work unsupervised on client sites complying with local regulations and conditions
Report on issue status and resolutions to the CRM system
Work within Service Level Agreement (SLA) guidelines
Complete and report on work tickets in a timely fashion
Operate professionally at all times to company standards, representing Accelerator to our clients
Job Type: Full-time
Pay: From 30,000.00 per year
Benefits:
Free parking
On-site parking
Private medical insurance
Referral programme
Education:
A-Level or equivalent (preferred)
Experience:
Network engineering: 1 year (preferred)
IT service management: 1 year (required)
Work Location: Hybrid remote in Fareham PO15 7AW
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.