Job Description

Field Service Engineer - Bristol

Location:

Glasgow

Job Type:

Full-time, Permanent

Company:

Microminder

About Us

Join Microminder, a trusted Managed Service Provider (MSP) dedicated to the healthcare industry for over 40 years.
We support more than 2,000 clients across the UK and Ireland, delivering exceptional IT services and technical support.

We're now looking for an experienced and professional IT Field Service Engineer to join our team in Scotland.

This is a field-based position you'll be travelling to client sites regularly. Please note, this is not a remote role.

The Role

As a Field Service Engineer, you'll be the face of Microminder -- helping our clients stay operational, secure, and happy. You'll handle on-site installations, maintenance visits, and troubleshooting, working closely with the Service Delivery Team to resolve technical issues efficiently and professionally.

You'll also have the opportunity to contribute to project work and gain exposure to a wide range of technologies.

Key Responsibilities

Provide on-site IT support and troubleshooting for client systems. Deliver excellent customer service and clear communication at all times. Carry out installations, maintenance visits, and site surveys. Manage and resolve tickets through our helpdesk system. Keep accurate documentation and ensure issues are properly tracked. Assist with project delivery and implementation. Be available for occasional Saturday callouts (typically one per month).

What We're Looking For

Strong technical troubleshooting and problem-solving skills. Advanced knowledge of Windows Server and Desktop operating systems. Understanding of Active Directory, DHCP, DNS, Group Policy, and File/Print Services. Experience supporting Microsoft 365 environments. Good knowledge of networking, VoIP systems, and hardware installation. Experience providing support both remotely and on-site. Excellent communication and customer service skills. Full, clean UK driving licence. Must have the right to work in the UK and no criminal convictions.

Desirable Skills:

Experience in healthcare IT or with digital X-ray systems. Familiarity with Microsoft Azure, Datto PSA/RMM, or Datto BCDR backup solutions. Previous experience working for a Managed Service Provider (MSP).
If you're a motivated, hands on IT professional who enjoys working in the field and solving real-world technical challenges, we'd love to hear from you. Apply today to join the Microminder team in Bristol!

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension
Education:

A-Level or equivalent (preferred)
Experience:

Technical support: 3 years (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

75% (required)
Work Location: On the road