Job Description

IT Field Service Support Engineer (Northern Ireland)
Belfast - remote with travel required
30,000 - 33,000 + car allowance + perm benefits
A leading charity origination is currently recruiting for an IT Field Service Support Engineer who will work in a tech transformation programme, alongside providing local issue resolution, support, advice and guidance for Northern Ireland. One of your main responsibilities will be to analyse, troubleshoot and fix first- and second-line technical support for all technology-related infrastructure, architecture, software and supporting our end-users across the country.
Key Responsibilities

• IT For Service Users support

• 1:1 support as well as any general IT support requiring a service visit after initial support or triage from our ServiceDesk.

• Printer support (ordering & moving MFD's, configuration and support)

• Telephony & Communication platform Support (office landlines, broadband telephone lines and telephone systems, SIP and VOIP guidance)

• Service mobilisations, opening, closing, moving offices and changes to internal layout of offices.

• Corporate & Guest networks and Wi-Fi (installation, configuration and support)

• Working knowledge of Microsoft Active Directory and Group Policies

• Working knowledge of Ticketing Systems and Asset Management

• Working knowledge of Microsoft Office 365

• Understanding of telephony technologies/terminologies would be advantageous (e.g. SIP, VOIP PSTN)

• Experience in installation of network & comms equipment (routers, switches) and configuration of access points is advantageous.

• Cisco Meraki system knowledge is advantageous

• Experience in the set-up of mobile phones and apps and use of MDM is advantageous

• Experience in the configuration and support of printers including driver mapping is advantageous

• Essential to be organised and have attention to detail and good written and verbal communication skills.

• Essential to be able to support and communicate complex technical solutions to staff with a non-technical understanding